Customer Service Coordinator - Facilities Management and Development

The California State University; San Luis Obispo (CA); On-site; USD 48,564 - 56,904; Full time

Job summary

The California State University, Cal Poly, San Luis Obispo invites applications for a Customer Service Coordinator in Facilities Management and Development. This role provides administrative and work control support, acts as the main reception, and assists with the Lost & Found, trainings, and customer service.

Under the Associate Director, you will manage IWMS work orders, maintain materials, and communicate campus messages.

Qualifications

• High school diploma or equivalent; 45 WPM typing speed.
• Four years of general office support or technical experience.
• Vocational training or college education may substitute for required experience.

Responsibilities

• Serve as the primary point of contact for campus service requests and concerns.
• Assist with scheduling work, routing maintenance requests via emails and IWMS.
• Assist with the Lost & Found system, log claims, maintain storeroom.
• Create, maintain, and update digital and physical building reference materials.
• Manage the work order process within IWMS and train new FMD employees.

Skills

45 WPM typing

Customer service

Education

High school diploma or equivalent

Job description

Customer Service Coordinator - Facilities Management and Development

Apply now Job no: 559686

Work type: Staff | Location: Cal Poly - San Luis Obispo Campus

Job Summary

Under the general direction of the Associate Director of Customer and Financial Services, the Customer Service Coordinator (CSC) provides a full scope of administrative and work control support for the campus community and the FMD organization. This position serves as a member of the Facilities Help Center team and is responsible for answering multiple phone lines, responding as the FMD Reception area, and acting as the main campus Lost & Found. The CSC meets with customers to hear concerns, offer trainings, and actively assist with informing, educating, and determining next steps. The Help Center team handles a variety of administrative tasks and ensures excellent internal and external customer service.

Department Summary

Facilities Management and Development (FMD) is part of the Administration and Finance Division and is responsible for planning, design, construction, operations, maintenance, and repair of university facilities and infrastructure. FMD supports sustainability and inclusive culture with four support departments.

Key Qualifications

• Serve as the primary point of contact for campus service requests and concerns, sharing expectations, gathering information, scheduling work, and routing maintenance and non-maintenance requests via emails and IWMS.
• Assist with the Lost & Found system, log claims, maintain storeroom, and perform quarterly purges.
• Create, maintain, and update digital and physical building reference materials, including flyers, presentations, website, SharePoint, training manuals, and spreadsheets.
• Establish and maintain relationships with Facilities personnel and business partners, act as the primary communication bridge, and produce official FMD email notifications.
• Manage the work order process within IWMS, enter labor and materials data, review SFM reports, prioritize work orders, and train new FMD employees on the system.

Education and Experience

• High school diploma or equivalent. 45 WPM typing speed. Four years of general office support or technical experience. Vocational training or college education may substitute for required experience.

Salary and Benefits

Anticipated Hiring Range: $48,564 – $56,904 per year

Classification Range: $46,368 – $72,864 per year

Cal Poly offers a best-in-class benefits program, including health, dental, vision insurance, pension participation in the Public Employees’ Retirement System, and educational benefits for eligible employees.

Equal Opportunity and Excellence in Education and Employment

This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Cal Poly complies with all applicable civil rights laws and prohibits discrimination, harassment, and retaliation in all programs and practices.

Supplemental Information

Satisfactory completion of a background check is required for employment.

The holder of this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act.

Cal Poly is not a sponsoring agency for staff or management positions.