Campus Facilities Coordinator

Academy of Hope Adult PCS; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Job summary

Academy of Hope is seeking a Facilities Assistant to provide on-site facilities support at the Sycamore Campus. You will act as the primary day-to-day contact for staff facilities requests, maintain facility records, support room setups, and coordinate with the Director of Enterprise Services and vendors.

The role emphasizes organization, attention to detail, and the ability to escalate complex issues while maintaining a safe and welcoming learning environment for students and staff.

Qualifications

• Two to three years of experience in facilities support, operations, procurement, customer service, inventory, or project support.
• Experience using a service-request or ticketing system and maintaining accurate records, logs, inventories, or databases.
• Experience developing or maintaining process documentation or standard operating procedures is preferred.
• Strong organization and time-management skills, with the ability to manage multiple requests and shifting priorities.
• Strong written, verbal, and interpersonal communication skills and the ability to work effectively with staff, leadership, building personnel, and vendors.

Responsibilities

• Monitor the internal facilities ticketing system for Sycamore Campus requests and serve as the on-site point of contact for staff follow-up.
• Review, categorize, prioritize, and respond to requests; complete routine support tasks within the role's scope and promptly elevate technical, safety-sensitive, or vendor-supported matters.
• Communicate status updates, expected next steps, delays, and completion information to requestors and the Director of Enterprise Services.
• Conduct routine walkthroughs of classrooms, offices, common areas, storage areas, and exterior access points to identify site-specific needs and document follow-up.
• Support a safe, clean, organized, accessible, and welcoming environment for learners, staff, visitors, and partners.

Skills

Organization

Time management

Written communication

Verbal communication

Interpersonal skills

Customer service orientation

Attention to detail

Independent work

Education

High school diploma

Associate or Bachelor's degree in business/operations

Tools

Salesforce

Microsoft Excel

Job description

Academy of Hope is seeking a Facilities Assistant to provide on-site facilities support at the Sycamore Campus. You will act as the primary day-to-day contact for staff facilities requests, maintain facility records, support room setups, and coordinate with the Director of Enterprise Services and vendors.

The role emphasizes organization, attention to detail, and the ability to escalate complex issues while maintaining a safe and welcoming learning environment for students and staff.