Campus Experience Manager

SIT Stevens Institute of Technology; Hoboken (NJ); On-site; USD 62,000 - 84,000; Full time

Job summary

Stevens Institute of Technology in Hoboken, NJ, seeks a Campus Experience Manager to oversee campus tours, training, and ambassador programs. You will coordinate with admissions, manage the CRM Slate, and collaborate with Events to enhance visitor engagement.

The role requires a bachelor's degree and at least five years in higher education or related customer service roles, with strong organizational and communication skills.

Qualifications

• Bachelor’s degree and 5+ years in higher education, customer service, tours or admissions.
• Student-centric mindset focused on welcoming, informative visitor experience.
• Ability to supervise student workers and manage schedules.
• Experience with a CRM system (Slate preferred).

Responsibilities

• Serve as primary contact for campus tours and support admissions recruitment.
• Supervise student tour guides and ambassadors with scheduling and feedback.
• Develop and maintain tour guide training and policies.
• Use Slate to publish tours and manage day-to-day communications.
• Maintain campus tour calendar and coordinate presentations.

Skills

Customer service

Public speaking

Supervisory skills

Communication

Team collaboration

Education

Bachelor's degree

Tools

Slate CRM

Microsoft Office

Job description

Job Description

The Campus Experience Manager will be responsible for supporting the strategic goals of the Division of Enrollment Management through managing daily, group and private campus visits and serving as the first point of contact for campus tours. This role will manage communications related to these events within the division’s CRM system and will maintain a campus tour calendar. This person will oversee recruitment, training, supervision and scheduling for tour guides and student ambassadors along with providing support for Enrollment Management events. The Campus Experience Manager will report to the Director of Campus Experience and Events and will work within and assist the Division of Enrollment Management, which includes Undergraduate Admissions and Pre-College Programs, Graduate Admissions, Financial Aid, Student Enrollment Services Hub, Operations and Planning, and Systems, Data and Reporting.

The primary responsibilities are, but not limited to:

• Serve as the primary point of contact for campus tours and support the admissions team in recruitment strategy and execution through campus tour and ambassador program management
• Supervise student tour guides and ambassadors through hiring, scheduling, coordinating and communicating updates through various modes of communication and provide clear direction, expectations and feedback
• Develop and maintain a tour guide training manual outlining policies and procedures, expectations and responsibilities for tours, visit programs and Enrollment Management events
• Utilize Slate, the division’s CRM system, for functions and activities related to the campus tour experience including publishing tours, managing day-to-day campus event communications, maintaining the tour guide portal, etc.
• Create and maintain a campus tour calendar and facilitate presentations or tours when staff members or tour guides are unavailable
• Lead and collaborate with Enrollment Management and other on-campus departments to continuously enhance the experience and visitor engagement across tours, information sessions, group visits, visit days and all other division events using feedback and university strategic goals
• Develop and implement new and innovative initiatives, programs and events for prospective students and families that strengthen the visitor experience and authentically showcase programs, resources and opportunities Stevens provides
• Partner closely with the events team to coordinate tour guide and ambassador involvement in Enrollment Management events, ensuring clear roles, responsibilities, training and communication before and during events
• Ability to remain organized, flexible and composed in a fast-paced environment while responding to changing visitor, event and operational needs
• Develop, manage and evaluate the alumni ambassador program in partnership with key stakeholders
• Prepare materials for campus tours and manage inventory and ordering of tour-related materials as needed
• Leverage artificial intelligence (AI) tools and emerging technologies to enhance workflows, identify opportunities for process automation, support data-informed decision-making and improve operational efficiency, while ensuring the responsible, ethical and effective use of AI across enrollment management functions
• Other duties as assigned

Qualifications and Requirements

• Bachelor’s degree and a minimum of 5 years of higher education or demonstrated experience in customer service, tours or college admissions
• A student-centric mindset that puts the needs of our prospective students and families first and demonstrates a commitment to creating a welcoming, informative and memorable visitor experience
• Demonstrated commitment to developing and fostering best practices and policies that promote a welcoming, respectful and supportive environment for all members of the University community
• Sound supervisory skills to oversee and manage student workers
• Outstanding customer service skills and the ability to create an immediate rapport with a wide range of constituents
• Capacity to work independently and within a team structure
• Ability to establish and maintain excellent working relationships with others and collaborate across both the enrollment management team and teams outside of the division
• Flexible schedule, some nights and weekends required
• Excellent written communication and public speaking skills
• Outstanding organizational, planning and documentation skills with a proven emphasis on attention to detail and the ability to juggle multiple responsibilities simultaneously
• Ability to think outside the box and continuously identify opportunities to improve the visitor experience and processes
• Demonstrated maturity, professionalism, sound judgment and discretion, with the ability to navigate sensitive situations and exercise good judgment independently
• Advanced knowledge of the Microsoft Office Suite, primarily Outlook, Word, Excel and PowerPoint
• Experience with Slate or a similar CRM system is preferred

Department Enrollment Management Events Compensation Range

In compliance with the New Jersey Wage Transparency Act, the annual base salary range for this position is $61,700.00 - $84,300.00. This range represents the University’s good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the position’s scope and responsibilities, the candidate’s experience, education, skills, internal equity, market data, and organizational considerations. The final salary will be set considering departmental budget, qualifications, and relevant credentials. This pay range represents base pay only and excludes additional forms of compensation, such as incentives, stipends, or other applicable pay components. For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook, available at: Benefits Guidebook.

EEO Statement

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status. Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes. Stevens seeks candidates who will contribute to a welcoming and inclusive environment for all students, faculty and staff.

Jeanne Clery Disclosure

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act.

Stevens Institute of Technology is a premier, private research university in Hoboken, New Jersey, overlooking the Manhattan skyline. Stevens prepares its more than 8,000 undergraduate and graduate students for an increasingly complex and technology‑centric world, leveraging finance, computing, engineering and the arts to confront the most challenging problems of our time with innovative teaching and research. The university is in the top 1% nationally of colleges with the highest‑paid graduates.