Campus Experience Lead & Welcome Center Director

Longwood University; Odessa (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Texas Permian Basin is seeking an Assistant Director of the Welcome Center and Campus Experience to manage daily operations, supervise tour guides, and expand the campus visit program including virtual tours and specialty experiences.

You will coordinate large recruitment events, use data to drive improvements, and work with Marketing to promote the campus experience while building partnerships with local schools to boost visit participation.

Qualifications

• 2+ years in higher education admissions, student affairs, or related field with campus visits or recruitment.
• Strong leadership, organizational, and customer service skills.
• Excellent verbal and written communication; public speaking and engaging diverse audiences.
• Proficiency in Microsoft Office, CRM systems, and virtual communications tools.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Oversee daily operations of the Welcome Center to create an engaging, professional visitor experience.
• Supervise, train, and mentor student tour guides and staff for high-quality campus visits.
• Develop and implement a campus tour program including individual/group visits, virtual tours, and specialty experiences.
• Coordinate logistics for large recruitment and yield events (preview days, transfer days, open house) with Enrollment Management and stakeholders.
• Use data/feedback to assess campus visit effectiveness and recommend improvements.
• Collaborate with Marketing to develop promotional materials, digital content, and outreach highlighting the campus experience.
• Foster relationships with local schools and community organizations to increase visit participation.
• Align campus visits with broader enrollment strategies in collaboration with Admissions, Financial Aid, Athletics, and Academic Affairs.
• Maintain deep knowledge of programs and student life to accurately represent the UT Permian Basin experience.

Skills

Leadership

Organizational skills

Customer service

Public speaking

Communication skills

Audience engagement

Flexibility

Tools

Microsoft Office

CRM systems

Virtual communications tools

Job description

The University of Texas Permian Basin is seeking an Assistant Director of the Welcome Center and Campus Experience to manage daily operations, supervise tour guides, and expand the campus visit program including virtual tours and specialty experiences.

You will coordinate large recruitment events, use data to drive improvements, and work with Marketing to promote the campus experience while building partnerships with local schools to boost visit participation.