Assistant Director - Welcome Center and Campus Experience

Longwood University; Odessa (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Texas Permian Basin is seeking an Assistant Director of the Welcome Center and Campus Experience to manage daily operations, supervise tour guides, and expand the campus visit program including virtual tours and specialty experiences.

You will coordinate large recruitment events, use data to drive improvements, and work with Marketing to promote the campus experience while building partnerships with local schools to boost visit participation.

Qualifications

• 2+ years in higher education admissions, student affairs, or related field with campus visits or recruitment.
• Strong leadership, organizational, and customer service skills.
• Excellent verbal and written communication; public speaking and engaging diverse audiences.
• Proficiency in Microsoft Office, CRM systems, and virtual communications tools.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Oversee daily operations of the Welcome Center to create an engaging, professional visitor experience.
• Supervise, train, and mentor student tour guides and staff for high-quality campus visits.
• Develop and implement a campus tour program including individual/group visits, virtual tours, and specialty experiences.
• Coordinate logistics for large recruitment and yield events (preview days, transfer days, open house) with Enrollment Management and stakeholders.
• Use data/feedback to assess campus visit effectiveness and recommend improvements.
• Collaborate with Marketing to develop promotional materials, digital content, and outreach highlighting the campus experience.
• Foster relationships with local schools and community organizations to increase visit participation.
• Align campus visits with broader enrollment strategies in collaboration with Admissions, Financial Aid, Athletics, and Academic Affairs.
• Maintain deep knowledge of programs and student life to accurately represent the UT Permian Basin experience.

Skills

Leadership

Organizational skills

Customer service

Public speaking

Communication skills

Audience engagement

Flexibility

Tools

Microsoft Office

CRM systems

Virtual communications tools

Job description

Assistant Director - Welcome Center and Campus Experience

The University of Texas Permian Basin's Department of Enrollment Management welcomes applications for the position of Assistant Director of the Welcome Center and Campus Experience

Hiring Department

Salary Range

Essential Functions

• 1. Oversee daily operations of the Welcome Center, ensuring an engaging and professional environment for all visitors.


• 2. Supervise, train, and mentor student tour guides and Welcome Center staff to deliver high-quality campus visits.


• 3. Develop and implement innovative campus tour program, including individual and group visits, virtual tours, and specialty experiences.


• 4. Coordinate logistics for large-scale recruitment and yield events such as preview days, transfer days, and open house events in partnership with Enrollment Management and university stakeholders.


• 5. Utilize data and feedback to assess the effectiveness of campus visits experiences, making strategic recommendations for continuous improvement.


• 6. Partner with Marketing and Communications to develop promotional materials, digital content, and outreach efforts that highlight the UTPB campus experience.


• 7. Foster relationships with local schools, community organizations, and key stakeholders to increase campus visit participation.


• 8. Support efforts to align campus visits with broader enrollment strategies, including collaboration with Admissions, Financial Aid, Athletics and Academic Affairs.


• 9. Maintain a deep understanding of university programs, resources, and student life to accurately represent the UTPB experience.

Required Qualifications

• 2.Two (2) years of experience in higher education (admissions, student affairs, or a related field with direct involvement in campus visits, event planning, or recruitment.


• 3. Strong leadership, organizational, and customer service skills.


• 4. Excellent verbal and written communication abilities, with a talent in public speaking and engaging diverse audiences.


• 5. Proficiency in Microsoft Office, CRM systems, and virtual communications tools.


• 6. Ability to work flexible hours, including evenings and weekends, as needed

Preferred Qualifications

Additional Information

Required Application Materials

• 2. Resume


• 3. List of References


• 4. Transcripts (Preferred)


• 5. Letters of Recommendation (Preferred)

Conditions of Employment

• 1. The job description is not a complete list of all responsibilities and duties performed by employees. Employees may perform other related duties as assigned by their immediate supervisor.


• 2. Employment is subject to an introductory period to monitor employee performance.


• 3. Once hired, the prospective employee must present documentation within three (3) days of the hire date to establish their identity and employment eligibility as required by Immigration and Customs Enforcement (ICE). Applicants must be able to show proof of eligibility to work in the United States by time of hire. UTPB participates in e-Verify.


• 4. Employees must be able and willing to travel and perform duties away from campus as necessary and must be able to operate a licensed motor vehicle, have access to a dependable motor vehicle, and possess a valid state driver's license. Must have and maintain a satisfactory driver's record.


• 5. Employment is contingent upon a successful background check.


• 6. UT Permian Basin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Schedule

Generally, the normal work hours for the university are Monday through Thursday, 7:30 - 5:30 pm; Friday, 8:00 am - 12:00 pm with a one-hour lunch. The individual holding this position may need to be available early morning, evening, and on weekends to meet the needs of the department. Hours worked may differ with some departments.

Standard Working Conditions

• 1. Able to lift various materials up to 25 pounds on an occasional basis.


• 2. Able to bend, crouch, and reach continuously.


• 3. Physically able remain seated, frequently to continuously.


• 4. Able to remain standing up to 15% of the time.


• 5. Possesses dexterity abilities required to perform job duties including extensive keyboard work, operating office equipment, performing filing, and other job-related responsibilities that include extensive wrist and hand movement.


• 6. Standard working conditions may differ depending on department and occupation

University Benefits

• 1. UT Permian Basin offers an excellent compensation package including heath, retirement, & fringe benefits for eligible employees.


• 2. Coverage includes medical, prescriptions, life insurance, AD&D, and matching retirement provided by UTPB.


• 3. You may also be eligible to add dental, vision, family coverage, & flex-spending accounts, additional retirement, and a few other coverages as options too.


• 4. Fringe benefits include tuition reimbursement (after one year of service), wellness breaks, employee assistant program (EAP), and meal deals, among other perks and discounts!


• 5. Our benefits package, along with an ample leave policy, make for a great total compensation package.

About the University

The University of Texas Permian Basin is located in Odessa, Texas. It was authorized by the Texas Legislature in 1969 and founded in 1973. The Permian Basin is one of the fastest-growing, culturally vibrant, economically invigorated regions of the country - full of industry, culture, and wide-open spaces. At the academic heart of this area sits The University of Texas Permian Basin - which every year, delivers smart, savvy leaders across the U.S.

As a regional, comprehensive institution, The University of Texas Permian Basin serves a diverse community of students from the region, the state, and beyond. Through excellence in student-centered teaching, learning, research, and public service, the University cultivates engaged citizens and impacts lives while advancing the technology and public interests of West Texas.

Our vision is that the University of Texas Permian Basin will be an innovative, responsive university that thinks large and lives local. We will lead in advancing education, research, economic competitiveness, and cultural enrichment.

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Thank you for your consideration in today's job market. We look forward to connecting with you more in the future.