Campus Experience & Front Desk Coordinator

Ember Education; Temecula (CA); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Ember Education is hiring an Engagement Coordinator to provide an exceptional student and guest experience at the front desk. You will greet visitors, answer inquiries by phone and email, and support campus operations with clerical tasks and scheduling.

Responsibilities include coordinating campus tours, assisting admissions with EP portals, managing calendars, and handling payments when necessary. This role requires strong organizational and communication skills and a customer-first mindset.

Qualifications

• Education requirement: High school diploma or GED and two years related experience.
• Strong customer service and front desk skills are essential.

Responsibilities

• Greet and assist students, employees, and guests in person, by phone, and by email.
• Answer calls, screen and route inquiries, and take messages; maintain check-in/out lists.
• Provide campus tours to admissions prospects and guests as assigned.
• Coordinate meetings, set up remote meetings, and handle payments when necessary.
• Keep internal spaces organized and ensure conference rooms and shared areas look professional.
• Update forms, conference schedules, and telephone extension lists.
• Maintain admissions systems with prospect data and assist applicants with EP portals.
• Schedule and coordinate appointments and events; arrange catering for meetings.
• Receive, sign for, and sort mail and packages; monitor supplies.
• Order office and kitchen supplies as needed.
• Perform other duties as assigned.

Skills

Customer service

Front desk operations

Campus tours

Phone & email handling

Payment processing

Office coordination

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Outlook

Job description

Ember Education is hiring an Engagement Coordinator to provide an exceptional student and guest experience at the front desk. You will greet visitors, answer inquiries by phone and email, and support campus operations with clerical tasks and scheduling.

Responsibilities include coordinating campus tours, assisting admissions with EP portals, managing calendars, and handling payments when necessary. This role requires strong organizational and communication skills and a customer-first mindset.