Enrollment Services Specialist

Ember Education; Temecula (CA); On-site; USD 34,440 - 39,950; Full time

Job summary

Ember Education is seeking an Enrollment Services Associate to ensure prospective and enrolled students receive timely information and excellent customer service. The role involves conducting interviews, managing student outreach, and complying with regulations.

The ideal candidate will have a minimum of 3 years in customer service and strong communication skills, along with proficiency in Microsoft Office. This role requires the ability to handle a high volume of interactions and maintain detailed records.

Qualifications

• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Strong verbal and written communication skills; ability to build relationships.
• Proficiency with Microsoft Office Suite – Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Responsible for ensuring students receive accurate information and excellent service.
• Conduct high volume of outbound calls and interviews with prospective students.
• Manage outreach and follow-up with prospective and enrolled students.

Skills

Customer service experience

Analytical thinking

Problem-solving

Communication skills

Education

Associate's degree

Tools

Microsoft Office Suite

Customer relationship management solutions

Job description

Ember Education is seeking an Enrollment Services Associate to ensure prospective and enrolled students receive timely information and excellent customer service. The role involves conducting interviews, managing student outreach, and complying with regulations.

The ideal candidate will have a minimum of 3 years in customer service and strong communication skills, along with proficiency in Microsoft Office. This role requires the ability to handle a high volume of interactions and maintain detailed records.