Dining Services Sales & POS Specialist (Onsite)

Commonwealth of VA Careers; Richmond (VA); On-site; USD 50,000 - 53,000; Full time

Job summary

Commonwealth of VA Careers’ Dining Services team seeks a Dining Sales and Services Specialist for on-site work with university dining operations. You will lead customer support, enroll dining plans, and assist with events like Open Houses while handling POS updates and billing audits.

The role requires a bachelor’s degree (or equivalent) and at least 2 years of customer service or administrative experience, with strong data accuracy and public speaking skills.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related field or equivalent experience.
• Minimum 2 years of customer service, sales support, or administrative experience.
• Experience handling data entry, record-keeping, and account management with confidentiality.
• Experience using transaction systems such as POS, enrollment, or billing software.
• Ability to analyze data related to inquiries, plan trends, and system usage.
• Experience delivering speeches or presentations in large group settings.

Responsibilities

• Handle all customer service activities for Dining Services including email, phone inquiries, and walk-ins.
• Process dining plan enrollments and maintain records of changes, exceptions, and cancellations.
• Anticipate and fulfill customer needs, track incidents for year-round analysis and response.
• Report vending machine issues to vendors.
• Collaborate with the manager to develop dining plan sales/inquiry talking points.
• Manage university dining accounts – enroll new accounts and disable cancelled/separated accounts.
• Assist with student events like Open Houses, Preview Days, and Orientations (may require weekends/evenings).
• Troubleshoot dining plan software and POS systems; update and register contracts in enrollment and billing systems.
• Develop, update, and add to the sales and services procedure manual.

Skills

Customer service

Administrative support

Public speaking

Data analysis

Attention to detail

POS experience

Education

Bachelor’s degree or equivalent

Tools

POS systems

Enrollment/billing software

Data management tools

Job description

Commonwealth of VA Careers’ Dining Services team seeks a Dining Sales and Services Specialist for on-site work with university dining operations. You will lead customer support, enroll dining plans, and assist with events like Open Houses while handling POS updates and billing audits.

The role requires a bachelor’s degree (or equivalent) and at least 2 years of customer service or administrative experience, with strong data accuracy and public speaking skills.