Lead Campus Dining Experience Manager

Thompson Hospitality; Petersburg (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/Dental/Vision

Paid Time Off

401(k)

Disability insurance

Tuition reimbursement

Employee referral program

Pet Insurance

Discounts: Hotels, Travel, Tickets, C

Discounted meal plan

Job summary

Thompson Hospitality is seeking a Service Manager to lead the front-of-house operations for campus dining at Virginia State University. The role focuses on delivering friendly, efficient service, maintaining cleanliness, and ensuring a welcoming atmosphere where staff collaborate with kitchen and procurement teams to meet standards.

The ideal candidate will have supervisory experience in high-volume food service and a strong customer service mindset, with solid organizational skills and

Qualifications

• Bachelor's degree in hospitality management or related field.
• Supervisory experience in high-volume food service.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in POS systems and Microsoft Office Suite.
• Ability to stand and walk long hours; lift up to 40 pounds.

Responsibilities

• Implement and uphold high standards of customer service, ensuring a positive dining experience for all patrons by maintaining a friendly, efficient, and customer-focused service environment.
• Oversee the training, scheduling, and performance of service staff, promoting teamwork, professionalism, and adherence to service protocols and standards.
• Ensure compliance with service guidelines, policies, and procedures, consistently monitoring service levels to maintain a high standard of quality and customer satisfaction.
• Address customer complaints and concerns promptly and effectively, demonstrating strong conflict resolution and problem-solving skills to maintain a positive dining environment.
• Collaborate with the kitchen and procurement teams to manage inventory related to service items, such as utensils, dishware, and condiments, ensuring adequate supply levels and minimizing waste.

Skills

Supervisory experience

Customer service

Multitasking

POS systems

Microsoft Office

Education

Bachelor's degree in hospitality management or related field

Tools

POS systems

Microsoft Office Suite

Job description

Thompson Hospitality is seeking a Service Manager to lead the front-of-house operations for campus dining at Virginia State University. The role focuses on delivering friendly, efficient service, maintaining cleanliness, and ensuring a welcoming atmosphere where staff collaborate with kitchen and procurement teams to meet standards.

The ideal candidate will have supervisory experience in high-volume food service and a strong customer service mindset, with solid organizational skills and