Campus Dining Retail Operations Lead

Sodexo; West Haven (CT); On-site; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision care

401(k) plan with matching

Paid time off & holidays

Tuition reimbursement

Job summary

Sodexo is seeking a results-driven operations leader to oversee campus dining retail, directing daily activities, developing teams, and ensuring outstanding customer service. You will manage staffing, performance reviews, and payroll decisions while upholding safety, quality, and compliance across multiple locations.

The role emphasizes hands-on leadership, coaching, and collaboration with vendors to keep product flow smooth and standards high.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 3 years of management experience.
• 3 years of related experience in retail/foodservice operations.

Responsibilities

• Lead and develop frontline staff and supervisors to meet performance goals.
• Set direction, deploy resources, and evaluate performance.
• Oversee cash handling procedures and POS accuracy.
• Foster customer-centric service and safe, clean, and compliant operations.

Skills

Team leadership

Customer service

Cash handling

POS systems

Time management

Coaching

Merchandising ideas

Education

Bachelor’s degree or equivalent experience

Tools

POS systems

Job description

Sodexo is seeking a results-driven operations leader to oversee campus dining retail, directing daily activities, developing teams, and ensuring outstanding customer service. You will manage staffing, performance reviews, and payroll decisions while upholding safety, quality, and compliance across multiple locations.

The role emphasizes hands-on leadership, coaching, and collaboration with vendors to keep product flow smooth and standards high.