Campus Dining General Manager — Lead & Elevate Service

Compass Group USA; Boston (MA); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Chartwells Higher Education is seeking a self-motivated General Manager for Northeastern University in Boston. This role oversees day-to-day operations and financial performance of a large multi-unit campus dining location, ensuring adherence to contract guidelines, Health Department regulations, and company standards for food quality and service.

With Chartwells’ rapid growth, there is strong potential to advance and impact campus dining operations immediately.

Qualifications

• Experience in operational food service management over six years.
• Knowledge of food and catering trends focusing on quality, production, sanitation, cost controls, marketing and presentation.
• Strong leadership with proven staff supervision and development capabilities.
• Excellent organizational skills and ability to prioritize effectively.
• Outstanding customer service skills and commitment to quality.

Responsibilities

• Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.
• Supervise the hiring, training, and development of staff to uphold excellence in service and food quality.
• Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.
• Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.
• Champion strong client relationships to align our programs with their objectives, driving happiness and retention.
• Perform other duties as assigned to support the efficient functioning of dining operations.

Skills

Leadership

Customer service

Staff development

Financial reporting

Food quality

Time management

Flexibility

Computers

Education

Associate degree preferred but not required

Job description

Chartwells Higher Education is seeking a self-motivated General Manager for Northeastern University in Boston. This role oversees day-to-day operations and financial performance of a large multi-unit campus dining location, ensuring adherence to contract guidelines, Health Department regulations, and company standards for food quality and service.

With Chartwells’ rapid growth, there is strong potential to advance and impact campus dining operations immediately.