Senior District Manager, Higher Ed Dining Operations

Chartwells Higher Education Dining Services; Boston (MA); On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Chartwells Higher Education is seeking a Resident District Manager to oversee a large multi-site higher education dining program at Northeastern University in Boston. You will lead the account team, drive operational excellence, and manage the financial performance while maintaining strong client relationships.

In this role, you will guide strategic planning, ensure regulatory compliance, and collaborate with operational partners to deliver exceptional service, safety, and guest satisfaction

Qualifications

• Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or other Support Services area.
• Well-versed in all aspects of foodservice management with a proven track record of success.
• Proven track record of leading a business and a team, strong customer service, and good business and financial acumen.
• Demonstrated strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills.
• Champion of an inclusion mindset, and is proactive, positive, professional, and resilient.
• Excellent computer skills and proficiency with Microsoft Office suite and POS software.
• Occasional travel required in this position

Responsibilities

• Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community
• Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
• May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
• Fosters a culture of transparency, understanding, education, safety, and accountability at the account
• Serves as the representative/brand ambassador of the Chartwells team within the district and community; attends key client and community events
• Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
• Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of al policies and procedures

Skills

Management experience

Team leadership

Customer service

Financial acumen

Critical thinking

Communication skills

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

POS software

Job description

Chartwells Higher Education is seeking a Resident District Manager to oversee a large multi-site higher education dining program at Northeastern University in Boston. You will lead the account team, drive operational excellence, and manage the financial performance while maintaining strong client relationships.

In this role, you will guide strategic planning, ensure regulatory compliance, and collaborate with operational partners to deliver exceptional service, safety, and guest satisfaction