Campus Concierge & Service Coordinator

Princeton University; Princeton (NJ); On-site; USD 58,000 - 67,000; Full time

Benefits offered by this job

Benefits eligible

36.25 hours per week

Job summary

Princeton University is seeking a Service Coordinator to be the first point of contact for students, faculty, staff, and visitors at the Service Point, supporting TigerCard, Transportation and Parking, Package and Mail, Dining, Housing and Real Estate Services, and printing operations.

The role requires strong interpersonal and communication skills, high emotional intelligence, accurate data entry, and the ability to escalate issues to the Service and Solutions team.

Qualifications

• 1–3 years in a customer service role.
• Excellent customer service and communication skills.
• Ability to work proactively and balance daily operations.
• Maintain confidentiality.
• Knowledge of Office apps and data entry.
• Ability to learn ServiceNow or other service management systems.
• Bachelor's degree preferred.

Responsibilities

• Be the first point of contact for customers.
• Consult with customers to resolve inquiries across service areas.
• Explain policies clearly to customers.
• Collaborate with University Services and external groups.
• Develop expert knowledge of campus services and systems.
• Enter data accurately across multiple systems.
• Escalate urgent or sensitive issues as needed.
• Suggest process improvements to improve service.
• Support major university events and other duties as assigned.

Skills

Customer service

Communication

Data entry

Microsoft Office

Confidentiality

Teamwork

Problem solving

Education

High School Diploma

Tools

ServiceNow

CRM systems

Job description

Princeton University is seeking a Service Coordinator to be the first point of contact for students, faculty, staff, and visitors at the Service Point, supporting TigerCard, Transportation and Parking, Package and Mail, Dining, Housing and Real Estate Services, and printing operations.

The role requires strong interpersonal and communication skills, high emotional intelligence, accurate data entry, and the ability to escalate issues to the Service and Solutions team.