HR Concierge & Operations Coordinator

richmond; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

The University is seeking an HR Coordinator to serve as the first point of contact for HR, delivering friendly and professional service to employees, students, applicants, and visitors. Responsibilities include front desk support, policy guidance, records management, and cross-functional administrative tasks to keep HR operations running smoothly.

Ideal candidates will demonstrate strong communication, organization, and problem-solving skills while handling high inquiry volumes in a fast-paced

Qualifications

• Demonstrated commitment to providing exceptional customer service and creating a positive employee experience.
• Excellent interpersonal and relationship-building skills with employees, students, and colleagues.
• Strong verbal and written communication skills with open, collaborative, and professional style.
• Ability to resolve customer concerns calmly, professionally, and efficiently with sound judgment.
• Close attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills to meet deadlines.

Responsibilities

• Greet employees, students, applicants, visitors, and vendors in a professional, welcoming manner.
• Respond to in-person, phone, and email HR inquiries regarding services, policies, benefits, payroll, and university information.
• Assist with HR policies, compliance, I-9 forms, and maintaining accurate records.
• Provide administrative and operational support to the HR department, including scheduling and data entry.
• Schedule meetings, interviews, and department events; support special projects as needed.
• Serve as a backup to HR staff and maintain an organized and efficient front desk.

Skills

Customer service

Interpersonal skills

Communication skills

Professionalism

Attention to detail

Organizational skills

Time management

Job description

The University is seeking an HR Coordinator to serve as the first point of contact for HR, delivering friendly and professional service to employees, students, applicants, and visitors. Responsibilities include front desk support, policy guidance, records management, and cross-functional administrative tasks to keep HR operations running smoothly.

Ideal candidates will demonstrate strong communication, organization, and problem-solving skills while handling high inquiry volumes in a fast-paced