Office of Communication - Campus Concierge

High Point University; United States; On-site; USD 11,365 - 16,186; Part time

Job summary

High Point University is seeking a Campus Concierge to join the Office of Communication. The role focuses on providing exceptional customer service and support to students, staff, faculty, and families while managing various desk responsibilities.

This position requires strong communication skills and a welcoming demeanor. Applicants must be enrolled at High Point University and willing to work in-person at designated desks, providing assistance during events and daily operations.

Responsibilities

• Provide excellent customer service at the Slane, Wanek, and Cottrell desks.
• Deliver packages, sweet treats, flowers, or any other items students may receive.
• Maintain concierge inventory, delivery, and birthday cards.
• Participate in projects assigned by staff.
• Drive golf carts throughout campus during big events or deliver flowers.

Skills

Customer Service Experience

Marketing Communications knowledge

Education

Enrolled at High Point University

Job description

Job Title: Campus Concierge

Department: Office of Communication

Supervisor: Brennan Bode

Starting Rate of Pay: $10.00

Length of Time: Eligible for rehire on a semester basis

Department Description

The High Point University Office of Communications is a team of creative professionals passionate about sharing the High Point University experience with the world. We serve as the primary point of contact for all High Point University communications efforts. We support departments with web design, social media, media relations, photography and video production, and branding.

Job Description

The Campus Concierge team serves as the frontline of the university, providing exceptional customer service and support to students, staff, faculty, and families. This role requires strong communication skills, a welcoming demeanor, and a flexible, can-do attitude. Campus Concierges assist with day-to-day desk responsibilities (answering phones, emails, deliveries), transportation and shuttle support, big event weekends (Family Weekend, Valentine’s), and team store shifts, ensuring that all guests experience a smooth, positive, and memorable visit to High Point.

Job Location / Hours Required

The candidate will perform all duties in person at one of our three desks. The total number of hours a student employee may work per week is 20, and this position requires at least 6.

Responsibilities

• Provide excellent customer service at the Slane, Wanek, and Cottrell desks.
• Deliver packages, sweet treats, flowers, or any other items students may receive.
• Maintain concierge inventory, delivery, and birthday cards.
• Participate in projects assigned by staff.
• Drive golf carts throughout campus during big events or deliver flowers.

Required Qualifications

• Enrolled at High Point University.

Desired Skills

• Customer Service Experience.
• Marketing Communications knowledge.

High Point University prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, age, disability, genetic information or veteran status and other legally protected statuses.