Campus Commerce Programs Lead

Illumia; Alpharetta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

Health, dental & vision insurance

EAP

Life insurance

Job summary

Illumia is seeking a Program Manager, Campus Commerce Operations to support business operations across the campus commerce portfolio. This role serves as a key operational contact spanning program management, product and pricing administration, and cross-functional coordination to ensure accurate settlement and reconciliation for off-campus and vending programs.

You will maintain product and pricing master data in Microsoft Dynamics 365, and help keep supply chain information flowing between the

Qualifications

• Bachelor’s degree required; Business/Finance emphasis preferred.
• Minimum of three years of relevant work experience.
• Demonstrated business/financial analysis skills and technical understanding.
• Demonstrated customer service skills; experience developing trainings a plus.
• Experience developing university relationships is a plus.
• Excellent organizational, problem-solving, project management, and communication skills.

Responsibilities

• Supports day-to-day operations by validating settlement processing for all off-campus programs and API transaction partnerships.
• Resolves reconciliation questions for clients, merchants, vendors, and partners.
• Leads daily case resolution with Support to drive cases to close and onboard new merchant locations.
• Owns documentation for off-campus and vending programs and leads client meetings.
• Manages and improves the online reporting portal and communication strategy for client satisfaction.

Skills

MS Office

CRM tools

Analytical thinking

Communication

Education

Bachelor’s degree

Tools

Microsoft Dynamics 365

Job description

Illumia is seeking a Program Manager, Campus Commerce Operations to support business operations across the campus commerce portfolio. This role serves as a key operational contact spanning program management, product and pricing administration, and cross-functional coordination to ensure accurate settlement and reconciliation for off-campus and vending programs.

You will maintain product and pricing master data in Microsoft Dynamics 365, and help keep supply chain information flowing between the