Campus Bookstore GM: Lead Sales, Ops & Campus Partnerships

Barnes & Noble Education, Inc.; Troy (AL); On-site; USD 85,000 - 100,000; Full time

Job summary

Barnes & Noble College is seeking a customer-focused General Manager to lead a store or group of stores with multi-million dollar annual volumes. You will work with campus partners and your management team to drive sales, ensure operational excellence, and maintain the distinctive bookselling culture that defines our brand.

You will hire, train, and develop managers and staff, supervise merchandising and inventory, and deliver outstanding customer experiences.

Qualifications

• 7+ years’ supervisory experience in a retail setting preferred or a graduate of the Best Seller Program.
• Bachelor's in Business Administration or relevant field preferred.
• Leadership experience to direct and develop a workforce of managers and sales associates.
• Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Oversee a store or group of stores with annual volumes over $6m.
• Manage financial results, operations, merchandising, talent acquisition, customer service, and campus relations.
• Develop managers and team members to ensure best-in-class customer experiences and profitability.
• Lead training, direction, and coaching of store staff to meet sales goals.
• Maintain visual merchandising standards and inventory levels.

Skills

Retail leadership

Customer service

Communication

Problem solving

Education

Bachelor's degree in Business Administration or relevant field

Job description

Barnes & Noble College is seeking a customer-focused General Manager to lead a store or group of stores with multi-million dollar annual volumes. You will work with campus partners and your management team to drive sales, ensure operational excellence, and maintain the distinctive bookselling culture that defines our brand.

You will hire, train, and develop managers and staff, supervise merchandising and inventory, and deliver outstanding customer experiences.