Campus Store General Manager: Lead Growth & Experience

Barnes & Noble Education, Inc.; Irvine (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

DailyPay earned wage access

Employee discounts on textbooks

Job summary

BARNES & Noble College is seeking a General Manager to lead a high-volume campus store or multi-store operation, delivering exceptional retail experiences and partnering with campus leadership. You will develop leaders, drive sales, manage costs, and uphold standards across merchandising, operations, and customer service.

This role requires a strategic, data-driven leader with strong communication, relationship-building, and accountability.

Qualifications

• Bachelor's degree preferred in Business, Retail Management, or related field.
• 7+ years of progressive retail leadership experience in high-volume, multi-unit operations.
• Demonstrated success developing leaders and building engaged teams.
• Strong business acumen with experience managing sales, payroll, expenses, inventory.
• Proven ability to analyze metrics and drive growth and efficiency.
• Excellent leadership and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced retail environment.

Responsibilities

• Lead the overall success of a high-volume campus store, multiple store locations, or a complex retail operation by driving financial performance, operational excellence, and an exceptional customer experience.
• Develop and execute business strategies that increase sales, improve profitability, strengthen customer engagement, and support long-term growth.
• Build and maintain strong relationships with campus leadership, faculty, staff, students, alumni, and corporate partners.
• Recruit, develop, coach, and retain high-performing managers and store teams through hiring, performance management, succession planning, and leadership development.
• Analyze financial performance, sales trends, labor, inventory, and operational metrics to identify opportunities and drive improvements.
• Champion merchandising standards, inventory management, visual presentation, customer service, and company initiatives.
• Foster a culture of accountability, collaboration, inclusion, and professional growth; create an engaging environment for customers and employees.
• Ensure compliance with policies, safety standards, loss prevention, and employment laws while protecting assets.

Skills

Leadership

Strategic thinking

Communication

People development

Relationship-building

Decision-making

Operational excellence

Education

Bachelor's degree in Business, Retail Management, or related field

Tools

Microsoft Office

Job description

BARNES & Noble College is seeking a General Manager to lead a high-volume campus store or multi-store operation, delivering exceptional retail experiences and partnering with campus leadership. You will develop leaders, drive sales, manage costs, and uphold standards across merchandising, operations, and customer service.

This role requires a strategic, data-driven leader with strong communication, relationship-building, and accountability.