Campground Host & Guest Services

ExplorUS; Rapid River (MI); Presencial; USD 17.000 - 25.000; Tempo integral

Resumo da vaga

Outdoor Recreation Hospitality LLC, dba Hiawatha – Munising- in Michigan's Upper Peninsula is seeking a Host to deliver quality recreational experiences at the Munising District. The role blends guest service with campground operations, including gate/check-in, reservations, housekeeping, and retail tasks when needed.

The Host works in a fast-paced environment, often with a small team, and must be flexible to evenings, weekends, and holidays. Training and safety protocols are provided.

Qualificações

• Excellent customer service with strong verbal and written communication.
• Ability to de-escalate conflicts calmly with guests and coworkers.
• Basic recordkeeping and money handling experience.
• Able to lift 20 pounds and work outdoors in varying weather.
• Flexible schedule including evenings, weekends, and holidays.
• Hold a valid driver's license and reliable transportation.
• Must be at least 18 years old (21 to drive).

Responsabilidades

• Provides courteous, helpful customer service, educates the public on recreation area rules and regulations; stays familiar with local points of interest and facilities.
• Registers campers, collects fees, and sells retail items such as firewood and concession goods; checks in reservations and day-use visitors.
• Operates a cash register and processes cash, credit, and debit transactions; logs revenues and visitor-use data.
• Verifies payment and permits, issues tickets for non-payment, and helps control parking and areas.
• Performs evening compliance rounds to ensure visitors follow rules and regulations; inspects facilities for cleanliness and safety.
• Cleans, sanitizes, and stocks restrooms; maintains trails and public areas; handles trash and recycling.
• Rakes and grooms sites and public areas; maintains rental cabins and performs light maintenance.
• Monitors janitorial supplies and equipment; reports hazards and property damage.
• Assists with activity programs and may perform retail duties.
• All other related duties as needed.

Conhecimentos

Customer service

Cash handling

De-escalation

Flexibility

Teamwork

Outdoor work

Ferramentas

POS system

Descrição da vaga

Outdoor Recreation Hospitality LLC, dba Hiawatha – Munising- in Michigan's Upper Peninsula is seeking a Host to deliver quality recreational experiences at the Munising District. The role blends guest service with campground operations, including gate/check-in, reservations, housekeeping, and retail tasks when needed.

The Host works in a fast-paced environment, often with a small team, and must be flexible to evenings, weekends, and holidays. Training and safety protocols are provided.