Host - Hiawatha West

ExplorUS; Rapid River (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Outdoor Recreation Hospitality LLC, dba Hiawatha – Munising- in Michigan's Upper Peninsula is seeking a Host to deliver quality recreational experiences at the Munising District. The role blends guest service with campground operations, including gate/check-in, reservations, housekeeping, and retail tasks when needed.

The Host works in a fast-paced environment, often with a small team, and must be flexible to evenings, weekends, and holidays. Training and safety protocols are provided.

Qualifications

• Excellent customer service with strong verbal and written communication.
• Ability to de-escalate conflicts calmly with guests and coworkers.
• Basic recordkeeping and money handling experience.
• Able to lift 20 pounds and work outdoors in varying weather.
• Flexible schedule including evenings, weekends, and holidays.
• Hold a valid driver's license and reliable transportation.
• Must be at least 18 years old (21 to drive).

Responsibilities

• Provides courteous, helpful customer service, educates the public on recreation area rules and regulations; stays familiar with local points of interest and facilities.
• Registers campers, collects fees, and sells retail items such as firewood and concession goods; checks in reservations and day-use visitors.
• Operates a cash register and processes cash, credit, and debit transactions; logs revenues and visitor-use data.
• Verifies payment and permits, issues tickets for non-payment, and helps control parking and areas.
• Performs evening compliance rounds to ensure visitors follow rules and regulations; inspects facilities for cleanliness and safety.
• Cleans, sanitizes, and stocks restrooms; maintains trails and public areas; handles trash and recycling.
• Rakes and grooms sites and public areas; maintains rental cabins and performs light maintenance.
• Monitors janitorial supplies and equipment; reports hazards and property damage.
• Assists with activity programs and may perform retail duties.
• All other related duties as needed.

Skills

Customer service

Cash handling

De-escalation

Flexibility

Teamwork

Outdoor work

Tools

POS system

Job description

Outdoor Recreation Hospitality LLC, dba Hiawatha – Munising-

Working at Hiawatha National Forest's Munising District offers the chance to explore and help preserve the stunning landscapes of Michigan’s Upper Peninsula, including the iconic Pictured Rocks National Lakeshore. Join our 2026 team and obtain an exciting role for outdoor enthusiasts, providing an opportunity to support tourism and conservation efforts in one of the Great Lakes' most beautiful regions.

Title: Host

Reports To: General Manager

Department: Operations

Summary:

The Host provides a quality recreational experience for visitors within areas operated by the Company. The position is frequently filled by two people but may be an individual role in certain locations. The Host handles nearly all operational tasks in an assigned campground or area, including gate and check-in operations, parking compliance, housekeeping, custodial care, customer service, and possible retail work.

RESPONSIBILITIES

• Provides courteous, helpful customer service, educates the public on recreation area rules and regulations, and stays familiar with local points of interest and facilities; knows rates, hours, and special events; promotes Company and partner programs; notifies the supervisor of guest dissatisfaction.
• Registers campers, collects fees, and sells retail items such as firewood, ice, and concession goods; checks in reservations and day-use visitors, answers phones, and helps guests make reservations.
• Operates a cash register and processes cash, credit, and debit transactions; records revenues and fee data using Company-approved forms and keeps logs, receipts, and visitor-use data.
• Verifies payment and permits, issues tickets for non-payment, keeps fee and information boards accurate, and helps control parking, boat ramp, and picnic areas.
• Performs evening compliance rounds to ensure visitors follow rules and regulations; inspects launch ramps and campgrounds for cleanliness and safety.
• Clean vault toilets/bathrooms as part of their duties.
• Cleans, sanitizes, and stocks restrooms; empties trash and replaces liners; cleans roadways, trails, campsites, picnic tables, fire rings, and grills; also cleans showers, chem-toilets, laundry, and office facilities on the approved schedule and follows Company recycling guidelines.
• Rakes and grooms sites and public areas with weed eaters, mowers, and leaf blowers; removes litter and micro-trash; maintains trails, outposts, and rental cabins.
• Turns over rental cabins (changing linens and towels, restocking, vacuuming, dusting), handles laundry, and responds to spills and broken glass.
• Monitors janitorial supplies and equipment and cleans and stores equipment at the end of each shift.
• Reports unsafe or hazardous conditions as discovered; reports property damage and maintenance issues to the supervisor; logs and returns lost and found and guest property.
• Handles emergencies, including directing emergency vehicles; follows safety, security, and privacy policies and uses chemicals and tools safely.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• May assist with activity programs and plan shifts.
• May be assigned retail duties, including operating a point-of-sale system, stocking merchandise, and assisting customers with purchases.
• All other related duties as needed.

REQUIREMENTS

• Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact; courteous, helpful attitude.
• Ability to de-escalate challenging situations with co-workers or guests.
• Basic recordkeeping and money handling experience; strong math aptitude.
• Able to work with minimal supervision, learn quickly, and follow instructions accurately; works independently and as part of a team in a fast-paced environment.
• Flexible schedule, including regular evenings, weekends, and holidays; early mornings, peak periods, and on-call shifts as needed.
• Basic manual labor abilities, including willingness to clean and sanitize with chemicals and clean debris/ash from fire pits; able to lift 20 pounds frequently and 25+ pounds occasionally.
• Able to move safely over rough terrain and work in extreme weather; able to stand in place or move about for long periods.
• Able to tow own RV (where applicable) in and out of campgrounds in emergencies.
• At least 18 years old (21 to drive), with reliable transportation; bondable. Valid driver's license and insurable through the Company's motor vehicle carrier.
• Familiar with Company and partner agency policies; boating rules and lake geography where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid