Campaign Operations Lead — AI-Driven Media

WPP Media; Chicago (IL); On-site; USD 60,000 - 140,000; Full time

Job summary

WPP Media in Chicago seeks a Manager in Campaign Operations to drive the AI-led delivery model and oversee day-to-day campaign operations for the PA team. You will balance speed with human precision, manage workflow coordination, and ensure flawless execution across campaigns.

You will also identify automation opportunities, propose technical solutions, and maintain real-time project trackers while collaborating with planning, activation, and finance to exceed client expectations.

Qualifications

• 2-3 years experience at a digital media agency.
• Experience in digital media and how digital innovation drives change.
• Ability to work in a team environment that promotes collaboration; but also capable of working independently when needed.
• Exceptional verbal & written communication skills - ability to think on your feet.
• Strong interest in AI / Automation - ability to navigate new technologies, drive implementation and change management.

Responsibilities

• Lead the day-to-day management of AI-driven workflows and automation tools like WPP Open and Wrike acting as the primary operator for our Media (AI led) delivery model.
• Masterfully manage day-to-day campaign operations, workflow coordination, and regional project delivery to keep cross-discipline teams on track.
• Identify flaws in automated outputs and proactively propose creative technical solutions to optimize pod performance and increase measurable efficiency.
• Serve as the center of influence for the PA, understanding the various MFG disciplines and the specific roles they play to ensure client expectations are consistently exceeded.
• Support the team in the early stages of campaign briefing and media plan development by ensuring clients have delivered all operational necessities for a campaign kick off (i.e. product codes, MRFIDs, budgets, audience definition, etc.)
• Monitor and track all out-of-scope or ad-hoc tasks within the Scope Creep tracker to ensure operational transparency.
• Responsible for working hand in hand with media planning to build a campaign timeline. Ensure all deliverables and milestones are met on time, or proactively communicate rationale and delays to the core and hub teams
• Collaborate with discipline leads to ensure PA-specific onboarding is in place and assist in the offboarding of team members.
• Maintain real-time accuracy in project trackers and "One-Docs" to reflect all campaign changes as they happen.
• Identify automation opportunities to improve the ways of working for the PA and support the implementation of efficiency tracking.
• Be the lead resource for the internal finance team when it comes to campaign financial E2E processes and support financial proficiency on behalf of the PA team with support from Planning and Activation

Skills

digital media

AI / Automation

team collaboration

verbal & written communication

independence

prioritization

Tools

Wrike

WPP Open

One-Docs

Job description

WPP Media in Chicago seeks a Manager in Campaign Operations to drive the AI-led delivery model and oversee day-to-day campaign operations for the PA team. You will balance speed with human precision, manage workflow coordination, and ensure flawless execution across campaigns.

You will also identify automation opportunities, propose technical solutions, and maintain real-time project trackers while collaborating with planning, activation, and finance to exceed client expectations.