Campaign Manager, Data-Driven Client Success

IQVIA; Wayne (AL); On-site; USD 53,000 - 133,000; Full time

Job summary

IQVIA seeks a Senior Customer Success Associate to ensure accurate measurement projects and high-quality client deliverables. You will manage documentation, perform QC, and develop initial client insights while mentoring junior team members.

You will collaborate with Engagement Managers to maximize client value, support onboarding, and translate data into actionable recommendations that inform decision-making across paid media efforts.

Qualifications

• Experience with Paid Media across Digital, TV, Audio, Search, Social, etc.
• Strong analytical and problem-solving skills with ability to interpret complex datasets and identify actionable insights.
• Experience managing quality control, data validation, and client deliverables.
• Excellent communication skills to explain complex concepts to clients and internal teams.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Strong attention to detail and commitment to delivery excellence.
• Demonstrated ability to collaborate across teams and build productive working relationships.
• Media agency background preferred.
• 1-4 years experience.

Responsibilities

• Own and maintain recurring client deliverables, including mapping files, cost files, raw data validation, and QC documentation.
• Perform second-pass QC, validation, and issue resolution to meet IQVIA quality standards and client specs.
• Ensure deliverables are completed accurately, on time, and aligned with client objectives and contracts.
• Identify, troubleshoot, and resolve data, reporting, and operational issues with internal experts.
• Improve workflows to increase efficiency and reduce delivery risk.
• Monitor project execution and communicate risks and status updates to leadership.
• Build and maintain strong client relationships and train clients on deliverables and tools.
• Collaborate with Sales, Product, Delivery, and Data Management to align on goals.
• Provide data-driven insights and contribute to client discussions.

Skills

Paid Media

Analytical thinking

Data validation

Quality control

Communication

Multitasking

Collaboration

Media agency experience

Experience 1-4 yrs

Tools

IQVIA Digital Measurement tools

Job description

IQVIA seeks a Senior Customer Success Associate to ensure accurate measurement projects and high-quality client deliverables. You will manage documentation, perform QC, and develop initial client insights while mentoring junior team members.

You will collaborate with Engagement Managers to maximize client value, support onboarding, and translate data into actionable recommendations that inform decision-making across paid media efforts.