CalWORKs Program Assistant II - Customer Service & Admin

CSUDH Foundation; Long Beach (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision 95% covered

401k matching

Flex Spending

Pre-paid Legal Services

Sick and Vacation Time

Paid Holidays and Winter Break

Growth and Development

Learning Management System access

Job summary

Crystal Stairs, Inc. in Long Beach, CA is seeking a Program Assistant II for our Stage 1 Department to check eligibility of CalWorks parents and serve as a CalWORKs customer service liaison. In this role, you will assist walk-in clients and ensure documents are accurate.

You will also maintain child care documents for clients, handle photocopying, and perform various program duties as requested. Strong communication and organizational skills are essential for success.

Qualifications

• High School diploma or equivalent; some college preferred.
• At least 2 years experience with parents in subsidized child care or social services preferred.
• Experience with MS Excel and Word preferred.
• Requires excellent verbal and written communication skills.
• Strong customer service and organizational skills.
• Ability to work flexible hours and overtime as needed.
• Ability to handle sensitive and confidential issues.
• Ability to work variable days and locations for special projects.
• Excellent attendance and punctuality.

Responsibilities

• Create and maintain new parent or provider files, including required documentation.
• Review and ensure proper documentation is provided.
• Prepare forms, notices and correspondence regarding missing documentation.
• Enter client information into internal database.
• Make follow-up calls to providers regarding terminated parents.
• Set up appointments for new enrollments and re-certifications.
• Send letters to parents requesting documentation for re-certification.
• Maintain private agency waiting list and verify information.
• Check family residences and childcare needs within service area.
• Sort and distribute incoming mail.
• Perform other duties as assigned.

Skills

MS Excel

MS Word

Verbal communication

Written communication

Customer service

Organizational skills

Administrative skills

Flexible hours

Confidentiality

Education

High School diploma or equivalent

Tools

MS Excel

MS Word

Job description

Crystal Stairs, Inc. in Long Beach, CA is seeking a Program Assistant II for our Stage 1 Department to check eligibility of CalWorks parents and serve as a CalWORKs customer service liaison. In this role, you will assist walk-in clients and ensure documents are accurate.

You will also maintain child care documents for clients, handle photocopying, and perform various program duties as requested. Strong communication and organizational skills are essential for success.