Program Assistant II

Crystal Stairs, Inc.; Long Beach (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k Matching

Flex Spending

Pre-paid Legal Services

Sick & Vacation Time

Paid Holidays

Growth & Development

Learning Management System (LMS) CEU)

Job summary

Crystal Stairs, Inc. is seeking a Program Assistant II in Long Beach to verify CalWORKs eligibility and serve as a customer service liaison for walk-in clients. You will ensure accuracy of provider and parent documents and maintain child care records and related forms.

The role involves data entry, photocopying, and supporting various program duties across the Stage 1 Department, with a focus on timely, quality client service at 100% onsite operations.

Qualifications

• High school graduate or equivalent; some college preferred.
• Two years of experience working with parents receiving subsidized child care or social services preferred.
• Proficiency with MS Excel and Word is preferred.
• Requires excellent verbal and written communication skills.
• Strong customer service skills and organizational abilities.
• Ability to handle sensitive and confidential issues.

Responsibilities

• Create and maintain new parent or provider files, including filing required documentation.
• Review and ensure proper documentation is provided.
• Prepares forms, notices and correspondence regarding missing documents.
• Enter client information on internal database.
• Make follow-up calls to providers regarding terminated parents.
• Set up appointments for new enrollments and/or re-certifications; follow up on rescheduled appointments.

Skills

Customer service

Communication

Organization

Time management

Flexibility

Confidentiality

Attendance

Education

High School Diploma

Tools

MS Excel

MS Word

Job description

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

STAGE 1 - PROGRAM ASSISTANT II

Location: Long Beach, CA 90807 - 100% Onsite

What We're Looking For

We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as CalWORKs customer service liaison by assisting walk in clients. You will also be responsible for ensuring that provider and parent documents are accurate. In addition, you'll provide quality service to clients by providing. You will also maintain child care documents for clients, handle photocopying as needed and perform various other program duties as requested.

What We're Looking For

We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as CalWORKs customer service liaison by assisting walk in clients. You will also be responsible for ensuring that provider and parent documents are accurate. In addition, you'll provide quality service to clients by providing. You will also maintain child care documents for clients, handle photocopying as needed and perform various other program duties as requested.

Responsibilities

• Create and maintain new parent or provider files, including filing required documentation.
• Review and ensure proper documentation is provided.
• Prepares forms, notices and correspondence regarding missing documentations, etc.
• Enter client information on internal database
• Make follow-up phone calls to providers regarding terminated parents
• Set up appointments for new enrollments/re-certifications and/or follow up on rescheduled appointments and no-shows
• Send letters to parents of documentation needed for re-certification
• Maintain private agency waiting list by updating, editing and verifying info.
• Check for qualifying need, residence of families and child care needs within our service area
• Sort and distribute incoming mail
• Perform other duties as assigned

Experience, Knowledge, Skills And Abilities You Should Possess

• High School graduate or equivalent, some college preferred
• At least 2 years experience working with parents receiving subsidized child care or social support services preferred
• Experience with MS Excel and Word, preferred
• Requires excellent verbal and written communication skills.
• Strong customer service skills
• Strong organizational and administrative skills.
• Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner.
• Ability to handle sensitive and confidential issues/matters
• Ability to work variable days and hours and site locations as needed for special projects
• Excellent work ethic, including attendance and punctuality

Total Package Of Benefits

• Medical/ Dental/ Vision - 95% Covered by employer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a fully diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at:

www.crystalstairs.org