CalWORKs Program Assistant II — Onsite Support

Crystal Stairs, Inc.; Long Beach (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k Matching

Flex Spending

Pre-paid Legal Services

Sick & Vacation Time

Paid Holidays

Growth & Development

Learning Management System (LMS) CEU)

Job summary

Crystal Stairs, Inc. is seeking a Program Assistant II in Long Beach to verify CalWORKs eligibility and serve as a customer service liaison for walk-in clients. You will ensure accuracy of provider and parent documents and maintain child care records and related forms.

The role involves data entry, photocopying, and supporting various program duties across the Stage 1 Department, with a focus on timely, quality client service at 100% onsite operations.

Qualifications

• High school graduate or equivalent; some college preferred.
• Two years of experience working with parents receiving subsidized child care or social services preferred.
• Proficiency with MS Excel and Word is preferred.
• Requires excellent verbal and written communication skills.
• Strong customer service skills and organizational abilities.
• Ability to handle sensitive and confidential issues.

Responsibilities

• Create and maintain new parent or provider files, including filing required documentation.
• Review and ensure proper documentation is provided.
• Prepares forms, notices and correspondence regarding missing documents.
• Enter client information on internal database.
• Make follow-up calls to providers regarding terminated parents.
• Set up appointments for new enrollments and/or re-certifications; follow up on rescheduled appointments.

Skills

Customer service

Communication

Organization

Time management

Flexibility

Confidentiality

Attendance

Education

High School Diploma

Tools

MS Excel

MS Word

Job description

Crystal Stairs, Inc. is seeking a Program Assistant II in Long Beach to verify CalWORKs eligibility and serve as a customer service liaison for walk-in clients. You will ensure accuracy of provider and parent documents and maintain child care records and related forms.

The role involves data entry, photocopying, and supporting various program duties across the Stage 1 Department, with a focus on timely, quality client service at 100% onsite operations.