Calm, Critical 911 Dispatcher in Chester, OH

Emergency Telecommunicator Services; Chesterland (OH); On-site; USD 48,000 - 70,000; Full time

Job summary

The 911 Emergency Dispatcher role in Chester connects residents with public safety responders. You may receive emergency and nonemergency calls, verify locations, and enter details into dispatch software to guide police, fire, or EMS resources.

This role requires calm, clear communication and the ability to manage multiple systems under pressure. The official vacancy typically requires a high school diploma or GED, with some agencies preferring prior dispatcher experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

The 911 Emergency Dispatcher role in Chester connects residents with public safety responders. You may receive emergency and nonemergency calls, verify locations, and enter details into dispatch software to guide police, fire, or EMS resources.

This role requires calm, clear communication and the ability to manage multiple systems under pressure. The official vacancy typically requires a high school diploma or GED, with some agencies preferring prior dispatcher experience or certifications.