Emergency Medical Dispatcher — Life-Saving Crisis Communications

911 Emergency Communications; Saint Michael (AK); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education support

Certification support

Shift premiums

Job summary

911 Emergency Communications in Saint Michael, AK seeks Emergency Medical Dispatchers to coordinate urgent medical calls and support EMS response priorities across a continuous operations environment.

You will gather patient and incident details, confirm locations, apply approved protocols, provide essential pre-arrival instructions, and relay information to responding units while maintaining data accuracy and patient confidentiality.

Qualifications

• High school diploma or equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Saint Michael, AK seeks Emergency Medical Dispatchers to coordinate urgent medical calls and support EMS response priorities across a continuous operations environment.

You will gather patient and incident details, confirm locations, apply approved protocols, provide essential pre-arrival instructions, and relay information to responding units while maintaining data accuracy and patient confidentiality.