Calm 911 Dispatcher - Public Safety Operator

Emergency Telecommunicator Services; New Harmony (IN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Harmony, IN, seeks a calm, detail-oriented 911 dispatcher to connect callers with police, fire, or medical responders. You will manage calls, confirm locations, and relay information across radio and computer systems.

Ideal candidates have a high school diploma or GED and strong typing, listening, and communication skills. Positions may involve overnight shifts, weekends, and overtime per agency needs.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Good typing, active listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident data into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Multitasking

Computer basics

Education

High school diploma or GED

Tools

CAD system

Job description

Emergency Telecommunicator Services in Harmony, IN, seeks a calm, detail-oriented 911 dispatcher to connect callers with police, fire, or medical responders. You will manage calls, confirm locations, and relay information across radio and computer systems.

Ideal candidates have a high school diploma or GED and strong typing, listening, and communication skills. Positions may involve overnight shifts, weekends, and overtime per agency needs.