Calm 911 Dispatcher for 24/7 Emergency Response (Tucker)

County Emergency Communications; Tucker (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Tucker, GA seeks 911 Emergency Dispatchers to connect callers with police, fire or medical responders, handling emergency and nonemergency calls per agency procedures. Requires calm communication, careful information gathering, and accurate CAD data entry while monitoring multiple systems.

Shifts may include nights, weekends, holidays, and overtime as needed. This role emphasizes rapid, precise decision making, confidentiality, and teamwork within a public

Qualifications

• High school diploma or GED required or preferred.
• Typing speed and accuracy important.
• Ability to organize information under pressure.
• Official testing, experience, and training deadlines determined by the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into CAD systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High School Diploma or GED

Job description

County Emergency Communications in Tucker, GA seeks 911 Emergency Dispatchers to connect callers with police, fire or medical responders, handling emergency and nonemergency calls per agency procedures. Requires calm communication, careful information gathering, and accurate CAD data entry while monitoring multiple systems.

Shifts may include nights, weekends, holidays, and overtime as needed. This role emphasizes rapid, precise decision making, confidentiality, and teamwork within a public