Calm 911 Dispatcher: Fast, Precise Emergency Coordination

911 Emergency Communications; East Glacier Park Village (MT); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in East Glacier Park, MT seeks a dispatcher to connect callers with police, fire, or medical responders. You will handle emergency and nonemergency calls, confirm locations, and relay critical information using multiple systems.

The role requires calm, precise communication and strong data entry under pressure. Responsibilities include prioritizing calls, updating responders, and maintaining accurate records while upholding confidentiality and agency procedures.

Qualifications

• High school diploma or equivalent is required or commonly required.
• Accurate typing, active listening, and clear speech are essential.
• Ability to organize information under pressure and use basic computer tools.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Information organization

Computer basics

Education

High school diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications in East Glacier Park, MT seeks a dispatcher to connect callers with police, fire, or medical responders. You will handle emergency and nonemergency calls, confirm locations, and relay critical information using multiple systems.

The role requires calm, precise communication and strong data entry under pressure. Responsibilities include prioritizing calls, updating responders, and maintaining accurate records while upholding confidentiality and agency procedures.