911 Emergency Dispatcher: Calm, Critical-Calls Coordinator

County Emergency Communications; Cut Bank (MT); On-site; USD 52,000 - 65,000; Full time

Job summary

County Emergency Communications in West Glacier, MT is seeking 911 emergency dispatchers to connect callers with responding public safety personnel. You will manage emergency and nonemergency calls, confirm locations, and coordinate with police, fire, and EMS per agency procedures.

The role requires calm communication, careful attention, and the ability to relay accurate information while handling multiple systems. Some positions may involve overnight or rotating shifts.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants with potential for training.
• Typing speed and accuracy important for timely data entry.
• Active listening and calm communication essential in high-stress calls.
• Ability to organize information under pressure and multi-task effectively.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

CAD software

Job description

County Emergency Communications in West Glacier, MT is seeking 911 emergency dispatchers to connect callers with responding public safety personnel. You will manage emergency and nonemergency calls, confirm locations, and coordinate with police, fire, and EMS per agency procedures.

The role requires calm communication, careful attention, and the ability to relay accurate information while handling multiple systems. Some positions may involve overnight or rotating shifts.