Calm 911 Dispatcher: Emergency Communications Pro

911 Emergency Communications; Cherry Valley (IL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Cherry, IL seeks a dispatcher to connect callers with police, fire, and medical responders. You will gather critical information, confirm locations, and coordinate resources per agency procedures.

The role requires calm communication, strong listening, and the ability to manage multiple systems under pressure. Training, certification, and shift work may be required, with benefits and full-time opportunities offered by public safety agencies.

Qualifications

• High school diploma or equivalency commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Useful skills include accurate typing, active listening, and clear speech.
• Official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer literacy

Information organization

Education

High school diploma

Job description

911 Emergency Communications in Cherry, IL seeks a dispatcher to connect callers with police, fire, and medical responders. You will gather critical information, confirm locations, and coordinate resources per agency procedures.

The role requires calm communication, strong listening, and the ability to manage multiple systems under pressure. Training, certification, and shift work may be required, with benefits and full-time opportunities offered by public safety agencies.