Calm 911 Dispatcher: Coordinated Emergency Response

County Emergency Communications; North Richland Hills (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

County Emergency Communications in Richland Hills, TX is seeking 911 Emergency Dispatchers. You will receive emergency and nonemergency calls, verify locations, document details, and coordinate responders according to agency procedures.

This role requires calm communication, active listening, accurate typing, and the ability to manage multiple systems under pressure. A high school diploma or equivalent is typically required; some agencies hire entry-level applicants and provide training.

Qualifications

• High school diploma or GED typically required; some agencies recruit entry-level applicants and provide training.
• Accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

County Emergency Communications in Richland Hills, TX is seeking 911 Emergency Dispatchers. You will receive emergency and nonemergency calls, verify locations, document details, and coordinate responders according to agency procedures.

This role requires calm communication, active listening, accurate typing, and the ability to manage multiple systems under pressure. A high school diploma or equivalent is typically required; some agencies hire entry-level applicants and provide training.