Calltaker / Dispatcher in Training

Assist-Ambulance-2; New York (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid training

Sick time/PTO

Vacation time

Job summary

Assist Ambulance in New York City is seeking EMTs in training to join the Communications Department as calltaker/dispatcher. The role involves high-volume non-emergency and emergency calls, coordinating crews, and supporting telemetry and GPS tracking.

Training is provided, with a focus on learning dispatch alongside a skilled team. Applicants must have 1 year of call-taking or customer service experience, an active NY EMT card, and be able to pass a 10-panel drug screen.

Qualifications

• 1 year experience with call-taking or a comparable customer service role.
• Active NY State EMT card is required.
• Ability to pass a 10 panel drug screen including THC.
• Strong customer service and professionalism.
• Proactive communication and teamwork in a high-stress dispatch environment.

Responsibilities

• Handle high-volume call-taking for EMS transports and emergency calls across NYC.
• Coordinate crews, buses, supplies, and equipment with a dispatch team.
• Support telemetry, radio, GPS services, and tracking software for operations.
• Learn dispatching processes under the Director of Communications.

Skills

Call-taking

Customer service

Team communication

Multitasking

Dispatch learning

Education

Active NY State EMT certification

Tools

Telemetry systems

GPS tracking

EMR systems

Job description

Assist is looking for EMTs to join our Communications Department as a calltaker/dispatcher in training! Assist Ambulance is a New York City EMS agency offering a full range of emergency medical and transportation services throughout the five boroughs. Assist has a proud 30 year history of providing these services to the diverse and vibrant communities of NYC.

Assist Ambulance offers Advanced Life Support and Basic Life Support via emergency and non-emergency ambulance transports for various hospitals, nursing homes, assisted living facilities, doctor's offices, and community-based organizations. Our dispatch team works 24/7 to coordinate calls. This position is perfect for an EMT with telecommunications experience looking to learn the ropes of becoming a dispatcher.

Job Attributes:

• High volume call-taking for non-emergency medical transports and emergency calls with a wide variety of medical facilities and medical partners, such as skilled rehab facilities, hospitals, long term care centers, and urgent care centers, including community paramedicine calls, interfacility STAT transfers, and more
• Work with EMTs, MVOs, paramedics, Supervisors and Directors to provide support via telemetry, radio, GPS services, and tracking softwares
• Assist with daily operations by coordinating crew members, busses, supplies, troubleshooting, and equipment
• Learn the ins and outs of dispatching alongside a team of skilled dispatchers and calltakers reporting to the Director of Communications

Job Requirements:

• Scheduling is currently TBD based on applications
• Must have 1 year experience with call-taking or a comparable customer service based role
• Must have an active NY State EMT card
• Must be able to pass a 10 panel drug screening including THC
• Must have excellent customer service skills and professionalism
• Must have proactive communication skills and experience working with teams
• Must be motivated to learn to dispatch in a high stress environment
• Must have attention to detail and multitasking skills
• Experience with electronic medical records, medical billing processes, data entry, or insurance portals is a plus

Benefits:

• Paid training upon successful completion of the training and moving forward to employment
• Paid sick time/PTO - Up to 56 hours per calendar year paid, 32 hours unpaid, 20 hours prenatal
• Paid vacation - 40 hours at 1 year anniversary, 80 hours at 3 year anniversary, 120 hours at 6 year anniversary