Calltaker / Dispatcher in Training

Assist Ambulance; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid training

Paid sick time

Paid vacation

Job summary

Assist Ambulance, a NYC EMS agency, is seeking EMTs to join our Communications Department as calltaker/dispatcher trainees. You will work with EMTs and medics to coordinate calls 24/7 and learn dispatching under the Director of Communications.

This role offers paid training and a clear path to full dispatcher duties, with emphasis on teamwork, accuracy, and high-stress performance in a demanding urban setting.

Qualifications

• Minimum 1 year of call-taking or equivalent customer service experience.
• Active NY State EMT card.
• Ability to pass a 10-panel drug screen including THC.
• Excellent customer service and professionalism.
• Proactive communication and teamwork experience.
• Motivation to learn dispatch in a high-stress environment.
• Attention to detail and multitasking.
• Experience with EMR, billing, data entry or insurance portals is a plus.

Responsibilities

• Handle high-volume call-taking for non-emergency and emergency medical transports.
• Coordinate with EMTs, paramedics, supervisors and directors using telemetry, radio, GPS and tracking software.
• Support daily operations by coordinating crews, buses, supplies, and equipment.
• Learn dispatch procedures alongside experienced dispatchers reporting to the Director of Communications.

Skills

Call-taking experience

Customer service

Communication

Teamwork

Attention to detail

Job description

Assist is looking for EMTs to join our Communications Department as a calltaker/dispatcher in training! Assist Ambulance is a New York City EMS agency offering a full range of emergency medical and transportation services throughout the five boroughs. Assist has a proud 30 year history of providing these services to the diverse and vibrant communities of NYC.

Assist Ambulance offers Advanced Life Support and Basic Life Support via emergency and non-emergency ambulance transports for various hospitals, nursing homes, assisted living facilities, doctor's offices, and community-based organizations. Our dispatch team works 24/7 to coordinate calls. This position is perfect for an EMT with telecommunications experience looking to learn the ropes of becoming a dispatcher.

Job Attributes:

• High volume call-taking for non-emergency medical transports and emergency calls with a wide variety of medical facilities and medical partners, such as skilled rehab facilities, hospitals, long term care centers, and urgent care centers, including community paramedicine calls, interfacility STAT transfers, and more
• Work with EMTs, MVOs, paramedics, Supervisors and Directors to provide support via telemetry, radio, GPS services, and tracking softwares
• Assist with daily operations by coordinating crew members, busses, supplies, troubleshooting, and equipment
• Learn the ins and outs of dispatching alongside a team of skilled dispatchers and calltakers reporting to the Director of Communications

Job Requirements:

• Scheduling is currently TBD based on applications
• Must have 1 year experience with call-taking or a comparable customer service based role
• Must have an active NY State EMT card
• Must be able to pass a 10 panel drug screening including THC
• Must have excellent customer service skills and professionalism
• Must have proactive communication skills and experience working with teams
• Must be motivated to learn to dispatch in a high stress environment
• Must have attention to detail and multitasking skills
• Experience with electronic medical records, medical billing processes, data entry, or insurance portals is a plus

Benefits:

• Paid training upon successful completion of the training and moving forward to employment
• Paid sick time/PTO - Up to 56 hours per calendar year paid, 32 hours unpaid, 20 hours prenatal
• Paid vacation - 40 hours at 1 year anniversary, 80 hours at 3 year anniversary, 120 hours at 6 year anniversary