Callback Preference Assistant (Part-Time, Remote)

Hrstalentsolutions; Youngstown (OH); Remote; USD 31,000 - 44,000; Part time

Job summary

Hrstalentsolutions in the United States is seeking a Callback Preference Assistant for a part-time remote role. You will handle written customer service tasks, record caller preferences, and hand off to a specialist with a clear, documented process.

This position emphasizes accurate timing, verification, and proper routing of callbacks. Training covers case systems and response limits, and you should be comfortable composing concise messages while reading dates carefully.

Qualifications

• Prior customer service or admin experience helps.
• Ability to record preferences accurately in online systems.
• Proficient written communication for concise messages.

Responsibilities

• Review assigned online cases awaiting a specialist callback.
• Ask for a useful contact window through approved email wording.
• Record the preferred number, time, and stated time zone.
• Distinguish a suggested window from a confirmed call.
• Update a changed preference in the same case.
• Route an urgent concern under escalation rules.

Skills

Customer service

Office administration

Written communication

Attention to detail

Tools

Email platform

Job description

Hrstalentsolutions in the United States is seeking a Callback Preference Assistant for a part-time remote role. You will handle written customer service tasks, record caller preferences, and hand off to a specialist with a clear, documented process.

This position emphasizes accurate timing, verification, and proper routing of callbacks. Training covers case systems and response limits, and you should be comfortable composing concise messages while reading dates carefully.