Dispatcher

Westmed Ambulance Services; San Leandro (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Paid time off

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Westmed Ambulance Services is seeking a Dispatcher in San Leandro, CA. You will coordinate with drivers and customers, ensuring smooth transports and precise logistics for EMTs. Experience in ambulance dispatch is preferred but not required.

The role involves night and weekend shifts with a fast-paced environment and strong communication expectations. Responsibilities include answering phones, dispatching ambulances, managing daily schedules, and providing reports to management.

Qualifications

• Must have good auditory abilities.
• Typing speed of 45 words per minute or greater.
• Excellent oral and written communication skills.
• High school diploma or equivalent.
• Ability to handle high stress situations and call volumes.
• EMT/EMD certificate highly desired but not required.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Answering multi-line phone system.
• Dispatching ambulances to calls.
• Multitask between phone calls, crews, and county radios.
• Provide positive customer service internally and externally.
• Manage unit utilization throughout the day.
• Maintain daily call schedule and adjust as needed.
• Know Bay Area freeways, hospitals, and traffic patterns.
• Provide directions to crews as needed.
• Provide timely reports to management.
• Communicate daily reports to managers.
• Transcribe calls into Zoll CAD system.

Skills

Auditory abilities

Typing 45 wpm

Communication skills

Night/weekend work

Ability to handle high stress

EMT/EMD certificate desired

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: San Leandro, CA 94577Salary Range: $26.00 - $27.00 HourlyWestmed Ambulance Service is one of the largest private ambulance providers in Northern California. The Operations team is responsible for Emergency and Non-Emergency calls throughout East and South Bay Counties of Northern California. Come grow your career with us and learn why we are the quality ambulance service of choice for so many.

Position Summary:

The Dispatchers are the point of contact for both drivers and customers, as such, have all the information needed to make transports successful. A Westmed Dispatcher will ensure that ambulance transports run smoothly by coordinating with customers, providing precise logistics for EMT's to follow along on their routes, and coordinating transport times. Ambulance Dispatch experience preferred but not required.

Essential Duties and Responsibilities (listed but not limited to):

• Answering multi-line phone system
• Dispatching ambulances to calls
• Strong ability to multitask between phone calls, communications from ambulance crews, and county radios
• Provide positive customer service both internally and externally
• Manage unit utilization throughout the day
• Maintain the daily schedule of calls and adjusting as necessary throughout the day
• Have a good understanding of Bay Area freeways, hospitals, and traffic patterns
• Providing directions to crews as needed
• Provide timely reports to the management team
• Communicating daily reports to managers
• Call transcribing into a Zoll CAD system

Requirements and Qualifications

• Must have good auditory abilities
• Must be able to type 45 wpm or greater
• Must have excellent oral and written communication skills
• High school diploma or equivalent
• Ability to handle high stress situations and call volumes
• Emergency Medical Technician/Emergency Medical Dispatch certificate highly desired (not required)
• Ability to work nights, weekends and holidays

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shifts
• Overtime built into schedule
• Night and Weekend availability