Dispatcher **NEW STARTING RATE**

Century Ambulance; Jacksonville (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Century Ambulance in Jacksonville, FL is seeking a qualified EMS Dispatch Specialist to answer and triage calls, directing responders with calm professionalism. You will operate CAD and Microsoft Office, input transport requests, and stay familiar with service areas and medical facilities. The role requires strong communication, accuracy, and the ability to train new hires.

Work may include rotating shifts, overtime as needed, and adherence to company policies. Equal opportunity employer.

Qualifications

• General understanding of medical terminology or healthcare experience.
• Two years of EMS dispatcher or call center experience (or equivalent).
• Excellent communication and multitasking abilities.

Responsibilities

• Answer and triage calls in Dispatch Department and direct to appropriate resources.
• Operate a PC; use Microsoft Office and CAD.
• Input transport requests using CAD and web-based programs.
• Maintain familiarity with service areas and medical facilities.
• Follow company and customer policies and procedures.
• Maintain calm, professional demeanor during difficult interactions.
• Take direction and work independently or in a group.
• Train new hires in dispatch.
• Perform other duties as assigned.

Skills

Medical terminology

EMS dispatch experience

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

CAD

Microsoft Office

Job description

• Responsible for answering and triaging calls coming into the Dispatch Department and directing them to the most appropriate resource while communicating effectively with all callers
• Operates a PC and demonstrates ease of use with programs such as Microsoft Office and CAD
• Inputs transport requests using CAD and various web based programs
• Conveysa high degree of familiarity with Company service areas and medical facilities
• Maintains compliance with all established Company and customer policies and procedures
• Maintains a calm and professional demeanor at all times specificallyduring difficult interactions while effectively directing the flow of conversation
• Takes direction and works independently or part of a group
• Effectively train new hires in dispatch
• Perform other duties as assigned

Minimum Qualifications:

• General understanding of medical terminology orexperiencein a healthcare setting
• Any combination of the following experience, equivalent to two (2) years:
• EMS dispatcher or call center representative experience

Regular, reliable attendance Excellent communication skills Ability to multi-task High school diploma or equivalent

Preferred Qualifications:

• Dispatch experience in EMS
• EMT (Emergency Medical Technician) and/or EMD certification (Emergency Medical Dispatcher)
• Field experience in EMS

Additional Requirements: Mental & Physical

• Must be able to successfully pass a background investigation and pre-employment drug screening
• Must be able to successfully obtain EMD certification within 12 months of beginning employment
• Must be available to work all shifts, including overtime as needed
• Ability to rotate shift assignments as needed and/or required based on operational need
• Ability to sit and/or stand for an extended period and wear a telephone headset
• Requires frequent repetitive hand movements, standing and/or walking, reaching and grasping
• Must be able to hear and communicate clearly to perform job duties in person and over the phone
• Adequate vision required to be able to read information from printed sources and computer screens
• Collect, interpret, and/or analyze complex data and information
• Understand and respond to a diverse population
• Utilize fine motor coordination, clear speech, and good visual acuity

Century Ambulance endeavors to make centuryambulance.employ.onshift.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 904-356-0835.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Century Ambulance is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.