Call Taker Dispatcher

Benjamin Franklin Plumbing of Bethlehem, PA; Bethlehem (Northampton County); On-site; USD 10,000 - 60,000; Full time

Job summary

A reputable plumbing company in Lehigh Valley seeks a reliable Call Taker/Dispatcher to enhance customer service and operational efficiency. The ideal candidate will manage incoming calls, schedule appointments, and ensure effective communication between customers and technicians. Offering competitive pay and opportunities for career growth, this position is vital to maintaining top-tier plumbing services.

Benefits

401(k)

Career growth opportunities

Qualifications

• Friendly, professional attitude and willingness to learn.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Dispatch technicians based on location and job type.
• Maintain communication with field staff and update job statuses.

Skills

Strong organizational skills

Communication skills

Detail-oriented

Customer-service focused

Education

Previous experience in plumbing or home service industry

Tools

ServiceTitan

Job description

Call Taker / Dispatcher

Lehigh Valley, PA Benjamin Franklin Plumbing – Lehigh Valley Full-Time

Pay Range: $20–$26 per hour (based on experience)

About Us: Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We’re growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.

Position Summary: This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.

Key Responsibilities:

Answer incoming calls with professionalism and care.

Schedule service appointments accurately using our CRM

Dispatch technicians based on location, job type, and availability

Maintain real-time communication with field staff.

Update job statuses and customer records

Assist in resolving scheduling issues or customer concerns.

Support overall customer satisfaction and operational efficiency.

Requirements:

Previous experience in the plumbing or home service industry is strongly preferred.

Familiarity with ServiceTitan (our customer relationship management software) is highly suggested — training will be provided

Strong organizational and communication skills

Ability to manage multiple tasks in a fast-paced environment

Detail-oriented and customer-service focused

Friendly, professional attitude and a willingness to learn

Benefits:

Competitive hourly pay ($20–$26/hour)

401(k)

Career growth opportunities within a respected service brand

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.