Call Taker / Dispatcher

Benjamin Franklin Plumbing of Long Island; Bethlehem (Northampton County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading plumbing service provider in the Lehigh Valley is seeking a reliable Call Taker/Dispatcher. The role involves managing incoming calls, scheduling appointments, and maintaining communication between customers and field technicians. Ideal candidates will possess strong organizational and communication skills, with a focus on customer satisfaction. Competitive hourly pay and career growth opportunities are offered.

Benefits

401(k)

Career growth opportunities

Qualifications

• Experience in plumbing or home service industry preferred.
• Training provided for ServiceTitan software.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Dispatch technicians efficiently based on location and job type.
• Maintain communication with field staff and update job statuses.

Skills

Strong organizational skills

Communication skills

Customer-service focused

Tools

ServiceTitan

Job description

Call Taker / Dispatcher

Lehigh Valley, PA
Benjamin Franklin Plumbing – Lehigh Valley
Full-Time

Pay Range: $20–$26 per hour (based on experience)

About Us:
Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We’re growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.

Position Summary:
This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.

Key Responsibilities:

• Answer incoming calls with professionalism and care.
  
  
• Schedule service appointments accurately using our CRM
  
  
• Dispatch technicians based on location, job type, and availability
  
  
• Maintain real-time communication with field staff.
  
  
• Update job statuses and customer records
  
  
• Assist in resolving scheduling issues or customer concerns.
  
  
• Support overall customer satisfaction and operational efficiency.
  
  

Requirements:

• Previous experience in the plumbing or home service industry is strongly preferred.
  
  
• Familiarity with ServiceTitan (our customer relationship management software) is highly suggested — training will be provided
  
  
• Strong organizational and communication skills
  
  
• Ability to manage multiple tasks in a fast-paced environment
  
  
• Detail-oriented and customer-service focused
  
  
• Friendly, professional attitude and a willingness to learn
  
  

Benefits:

• Competitive hourly pay ($20–$26/hour)
  
  
• 401(k)
  
  
• Career growth opportunities within a respected service brand