Call Centre Administrator

Jobtailor; Aurora (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a Dental Administration professional to welcome patients, optimize scheduling, manage recalls and maintain accurate patient records. The role involves handling inquiries, processing referrals, and ensuring smooth billing with insurance claims, while addressing cancellations to preserve appointment continuity.

Ideal candidates will have 1+ year in dental administration, strong customer service, and familiarity with dental software.

Qualifications

• Minimum 1 year of Dental Administration experience preferred.
• Excellent customer service skills.
• Minimum 2 years of experience in a customer service or reception role/dental administrator preferred.
• Experience with dental software programs is an asset.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental Administration

Customer Service

Appointment Scheduling

Billing

Dental Software

Tools

Dental Software Programs

Job description

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Requirements

• Minimum 1 year of Dental Administration experience preferred
• Excellent customer service skills
• Minimum 2 years of experience in a customer service or reception role/dental administrator preferred
• Experience with dental software programs is an asset
• Clinical background is considered an asset

Core Competencies

Demonstrates expertise in patient management, appointment scheduling, and billing processes within a dental administration context. Proficient in maintaining accurate patient records and delivering exceptional customer service.

Highest-signal resume keywords

• Dental Administration Experience
• Customer Service Skills
• Appointment Scheduling
• Dental Software Proficiency
• Patient Billing

ATS Optimization Keywords

Hard Skills

• Patient Record Management
• Appointment Optimization
• Insurance Claims Processing
• Referral Letter Management
• Payment Processing

Soft Skills

• Excellent Communication
• Positive Attitude
• Problem Solving

Industry Keywords

• Dental Administration
• Patient Care
• Clinical Background

Tools & Technologies

• Dental Software Programs