Front Desk Coordinator

Jobtailor; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Jobtailor in New York City is seeking a friendly dental receptionist to manage patient scheduling, check-ins, and front desk operations. You will use Dentrix Ascend, Eaglesoft, and Open Dental to keep patient records accurate and confidential.

The role emphasizes strong communication, multitasking, and collaboration with dentists and assistants to ensure a smooth patient experience and timely appointments.

Qualifications

• High school diploma or equivalent.
• Experience as a dental receptionist or in a similar administrative role (preferred).
• Proficiency in dental office software (Dentrix Ascend, Eaglesoft, Open Dental).
• Strong communication and customer service skills, with a patient-first attitude.
• Excellent organizational and multitasking abilities to manage a busy front office.
• Ability to work collaboratively while independently handling patient interactions.

Responsibilities

• Manage patient scheduling for consultations, treatments, and follow-ups using dental scheduling software (Dentrix Ascend, Open Dental).
• Handle check-ins and check-outs, ensuring all required paperwork is completed and filed correctly.
• Answer phone calls and respond to patient inquiries about treatments, office policies, and appointment availability.
• Maintain accurate patient records in the dental management system, ensuring confidentiality and accuracy.
• Coordinate with the team (dentists, dental assistants, and treatment coordinators) to ensure smooth patient flow.
• Confirm appointments and provide pre- and post-treatment instructions to patients.
• Keep the front office organized and welcoming, ensuring a professional and friendly patient experience.

Skills

Communication skills

Customer service skills

Organizational abilities

Multitasking abilities

Collaborative skills

Patient scheduling

Education

High school diploma

Tools

Dentrix Ascend

Eaglesoft

Open Dental

Job description

Responsibilities

• Manage patient scheduling for consultations, treatments, and follow-ups using dental scheduling software (Dentrix Ascend, Open Dental).
• Handle check‑ins and check‑outs, ensuring all required paperwork is completed and filed correctly.
• Answer phone calls and respond to patient inquiries about treatments, office policies, and appointment availability.
• Maintain accurate patient records in the dental management system, ensuring confidentiality and accuracy.
• Coordinate with the team (dentists, dental assistants, and treatment coordinators) to ensure smooth patient flow.
• Confirm appointments and provide pre‑ and post‑treatment instructions to patients.
• Keep the front office organized and welcoming, ensuring a professional and friendly patient experience.

Requirements

• High school diploma or equivalent.
• Experience as a dental receptionist or in a similar administrative role (preferred).
• Proficiency in dental office software (Dentrix Ascend, Eaglesoft, Open Dental).
• Strong communication and customer service skills, with a patient‑first attitude.
• Excellent organizational and multitasking abilities to manage a busy front office.
• Ability to work collaboratively while independently handling patient interactions.

Hard Skills

• patient scheduling
• check‑in procedures
• check‑out procedures
• patient record management
• dental office software proficiency

Soft Skills

• communication skills
• customer service skills
• organizational abilities
• multitasking abilities
• collaborative skills

Certifications & Qualifications

• high school diploma