Dental Admin: Appointments, Billing & Patient Care

Jobtailor; Aurora (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a Dental Administration professional to welcome patients, optimize scheduling, manage recalls and maintain accurate patient records. The role involves handling inquiries, processing referrals, and ensuring smooth billing with insurance claims, while addressing cancellations to preserve appointment continuity.

Ideal candidates will have 1+ year in dental administration, strong customer service, and familiarity with dental software.

Qualifications

• Minimum 1 year of Dental Administration experience preferred.
• Excellent customer service skills.
• Minimum 2 years of experience in a customer service or reception role/dental administrator preferred.
• Experience with dental software programs is an asset.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental Administration

Customer Service

Appointment Scheduling

Billing

Dental Software

Tools

Dental Software Programs

Job description

Jobtailor is seeking a Dental Administration professional to welcome patients, optimize scheduling, manage recalls and maintain accurate patient records. The role involves handling inquiries, processing referrals, and ensuring smooth billing with insurance claims, while addressing cancellations to preserve appointment continuity.

Ideal candidates will have 1+ year in dental administration, strong customer service, and familiarity with dental software.