Front Desk DA

Jobtailor; West Palm Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor is seeking a motivated dental office assistant for our West Palm Beach clinic to manage front-desk duties and support clinicians.

You will handle patient check-in/out, billing, insurance verification, and Dentrix software, ensuring HIPAA compliance and a smooth patient experience.

The role requires strong communication, multitasking, and the ability to lift up to 50 lbs; experience with dentures/implants is a plus.

Qualifications

• High School Diploma or equivalent.
• Active DA Certification.
• X-Ray Certification.
• Strong verbal and written communication skills.
• Knowledge of dental insurance processes including verification and claims.
• Proficient in Microsoft Office; experience with dental software (Dentrix preferred).
• Excellent organization and multitasking in a high-volume environment.
• Minimum one year of experience assisting with dentures and/or implants.
• Ability to sit, stand, bend, and lift up to 50 lbs; adherence to safety protocols.

Responsibilities

• Manage phones, scheduling, patient check-in/out, and calendar coordination.
• Collect and process payments; handle insurance verification, claims, and financial arrangements.
• Maintain patient confidentiality and HIPAA/OSHA compliance.
• Educate patients on procedures, treatment options, office policies, and aftercare instructions.
• Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments within state guidelines.
• Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards.
• Maintain accurate patient records, treatment routers, and documentation as directed.
• Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties.
• Provide excellent patient service to ensure a positive experience and smooth office flow.
• Perform additional duties as assigned to support clinical and administrative needs.

Skills

Patient management

Calendar coordination

Payment processing

Insurance verification

Dentures & implants

Documentation

Education

High School Diploma

Active DA Certification

X-Ray Certification

Tools

Dentrix (preferred)

Microsoft Office

Job description

• • Manage phones, scheduling, patient check-in/out, and calendar coordination
• • Collect and process payments; handle insurance verification, claims, and financial arrangements
• • Maintain patient confidentiality and ensure HIPAA/OSHA compliance
• • Educate patients on procedures, treatment options, office policies, and aftercare instructions
• • Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments within state guidelines
• • Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards
• • Maintain accurate patient records, treatment routers, and documentation as directed
• • Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties
• • Provide excellent patient service to ensure a positive experience and smooth office flow
• • Perform additional duties as assigned to support clinical and administrative needs

Requirements

• High School Diploma
• Active DA and X-ray certification
• Strong verbal and written communication skills
• Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management
• Proficient in Microsoft Office; experience with dental software (Dentrix preferred)
• Excellent organization, time management, and multitasking abilities in a high-volume environment
• Minimum one year of experience assisting with dentures and/or implants
• Ability to sit, stand, bend, and lift up to 50 lbs as required
• Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required

Core Competencies

Demonstrates expertise in patient management, including scheduling, insurance verification, and compliance with HIPAA/OSHA standards. Proficient in supporting clinical procedures and maintaining accurate patient records while providing exceptional patient service.

Highest-signal resume keywords

• Active DA Certification
• X-Ray Certification
• Dental Software Experience (Dentrix Preferred)
• Knowledge of Dental Insurance Processes
• Patient Service Excellence

ATS Optimization Keywords

Hard Skills

• Patient Check-In/Out
• Payment Processing
• Insurance Verification
• Treatment Room Preparation
• Infection Control Standards
• Documentation Maintenance
• Assisting with Dentures
• Assisting with Implants
• Calendar Coordination
• Supply Inventory Management

Soft Skills

• Strong Verbal Communication
• Strong Written Communication
• Excellent Organization
• Time Management
• Multitasking Abilities

Certifications & Qualifications

• High School Diploma
• Active DA Certification
• X-Ray Certification

Industry Keywords

• HIPAA Compliance
• OSHA Compliance
• Patient Confidentiality
• Clinical Setting
• Safety Protocols

Tools & Technologies

• Microsoft Office
• Dental Software