Call Center Telephony Specialist

RXinsider LTD.; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay structure

Matching 401(k) with immediate vesting

Medical, dental, vision, life, & short

Job summary

AssistRx, Inc. is seeking a Telephony Systems Administrator to support day-to-day operation of the Call Center telephony environment and ensure end users can effectively support internal and external customers.

The role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform, offering growth opportunities in telephony systems and call center technology.

Qualifications

• 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience.
• Exposure to Cisco telephony platforms preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.).

Responsibilities

• Provide day-to-day support for Call Center telephony systems
• Troubleshoot telephony and user-related issues
• Support inbound and outbound call campaigns
• Assist with IVR administration and updates
• Generate and review basic call center reporting
• Support onboarding activities for new clients and users
• Work cross-functionally with operations and internal support teams
• Escalate complex issues appropriately
• Maintain documentation and support processes
• Assist with system enhancements and process improvements

Skills

Telephony troubleshooting

Customer support

Documentation

Fast learner

Tools

CUCM/UCCX

Jabber

IP Phones

VOIP

Job description

AssistRx, Inc. is seeking a Telephony Systems Administrator to support day-to-day operation of the Call Center telephony environment and ensure end users can effectively support internal and external customers.

The role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform, offering growth opportunities in telephony systems and call center technology.