CALL CENTER TECH SPECIALIST

Jasco Products Company; Oklahoma City (OK); On-site; USD 32,000 - 40,000; Full time

Job summary

Jasco Products Company is seeking Consumer Care Specialists in Oklahoma City, OK. You will handle customer calls, provide technical support for a range of products including universal remotes and home automation devices, and help improve our products and manuals.

The role requires at least 1 year in customer service, working knowledge of consumer electronics, and ability to lift items as needed. Spanish is a plus; training will be provided for all Jasco products.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of previous customer service/call center experience required.
• Fluent in Spanish is a plus.
• Working knowledge of consumer electronics.
• Ability to use Microsoft Excel.
• Must be able to lift and carry products, chairs, returns, and office supplies as needed.

Responsibilities

• Serve customers with excellence by striving to exceed expectations while providing technical support for our products.
• Handle customer phone calls and troubleshoot problems, answer general questions, and resolve all other consumer issues.
• Receive training on all Jasco products, including universal remotes, antennas, timers, and home automation devices.
• Act as a platform for customers to give product feedback and help make improvements to products, packaging, and manuals.

Skills

Customer service

Call center

Spanish (bonus)

Microsoft Excel

Consumer electronics

Technical support

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Job Details

Job Location: Oklahoma City, OK

Position Type: Full Time

Job Category: Customer Service

Shift: 9:00 am-6:00 pm, Monday through Friday.

Jasco is looking for Consumer Care Specialists that want to go above and beyond for our customers!

Responsibilities

• Serve customers with excellence by striving to exceed expectations while providing technical support for our products.
• Handle customer phone calls and troubleshoot problems, answer general questions, and resolve all other consumer issues.
• Receive training on all Jasco products, including universal remotes, antennas, timers, and home automation devices.
• Act as a platform for customers to give product feedback and help make improvements to products, packaging, and manuals.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of previous customer service/call center experience required.
• Fluent in Spanish is a plus.
• Working knowledge of consumer electronics.
• Ability to use Microsoft Excel.
• Must be able to lift and carry products, chairs, returns, and office supplies as needed.

Jasco is an Equal Opportunity/Affirmative Action/E-Verify Employer.