Customer Care and Service Specialist

EverStaff, LLC; Cuyahoga Falls (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Job summary

EverStaff, LLC in Ohio is seeking a detail-oriented Customer Support Coordinator to join our in-office team. You will be the primary contact for customer inquiries by phone and email, schedule service requests, dispatch technicians, and maintain accurate project records.

This role requires strong communication, proficiency with Microsoft Office and data entry systems, excellent organization and time management, and the ability to manage multiple service requests and schedules simultaneously.

Qualifications

• Strong customer service and communication skills.
• Proficiency in Microsoft Office applications and data entry systems.
• Excellent organizational and time management abilities.
• Ability to manage multiple service requests, projects, and schedules simultaneously.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Professional phone and email communication skills.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email
• Provide professional, timely, and friendly customer support
• Follow up with customers to ensure satisfaction with installations and service work
• Build and maintain positive relationships with customers, service providers, and installation partners
• Receive, schedule, and track service requests
• Dispatch service technicians and installation contractors as needed
• Coordinate warranty claims and maintain service-related documentation
• Communicate service schedules, updates, and resolutions to customers
• Monitor open service tickets and ensure timely completion
• Assist customers with basic troubleshooting and equipment-related questions
• Schedule and coordinate equipment installations with customers and installation teams
• Communicate project timelines, site requirements, and installation expectations
• Track installation progress and maintain accurate project records
• Update CRM and project management systems with customer and service information
• Collaborate with Sales, Operations, Shipping, and Technical Support teams
• Assist with reporting, process improvements, and special projects as needed

Skills

Customer service

Communication

Microsoft Office

Data entry

Organization

Time management

Multitasking

Teamwork

Phone etiquette

Education

High School Diploma or equivalent

Job description

Position Details

Pay: $18-$20/hr

In Office Monday-Friday, 8:00 PM -5:00 PM

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email
• Provide professional, timely, and friendly customer support
• Follow up with customers to ensure satisfaction with installations and service work
• Build and maintain positive relationships with customers, service providers, and installation partners
• Receive, schedule, and track service requests
• Dispatch service technicians and installation contractors as needed
• Coordinate warranty claims and maintain service-related documentation
• Communicate service schedules, updates, and resolutions to customers
• Monitor open service tickets and ensure timely completion
• Assist customers with basic troubleshooting and equipment-related questions
• Schedule and coordinate equipment installations with customers and installation teams
• Communicate project timelines, site requirements, and installation expectations
• Track installation progress and maintain accurate project records
• Update CRM and project management systems with customer and service information
• Collaborate with Sales, Operations, Shipping, and Technical Support teams
• Assist with reporting, process improvements, and special projects as needed

Qualifications

• Strong customer service and communication skills
• Proficiency in Microsoft Office applications and data entry systems
• Excellent organizational and time management abilities
• Ability to manage multiple service requests, projects, and schedules simultaneously
• Strong problem-solving skills and attention to detail
• Ability to work independently and collaboratively in a team environment
• Professional phone and email communication skills

Position Requirements

• 1-2 years of customer service, customer support, call center, service coordination, or related experience preferred
• Experience scheduling, dispatching, or coordinating service work is a plusAbility to thrive in a fast-paced environment while maintaining accuracy and professionalism
• High School Diploma or equivalent required

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance

Equal Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).