Remote Call Center Team Lead — Performance & Coaching

Call 4 Health; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Call 4 Health is seeking a Team Lead to supervise day-to-day operations while ensuring employee performance and motivation. The Team Lead will handle escalated service issues and conduct performance reviews.

The ideal candidate will possess an AS Degree in Business Administration, experience in a supervisory role, and excellent communication skills. Join our dynamic team in a fast-paced call center environment.

Qualifications

• Proven track record in a team lead or supervisory role.
• Strong management and teaching abilities.
• Experience in call center environments.

Responsibilities

• Supervise team operations and ensure performance metrics are met.
• Handle escalated calls and service issues.
• Conduct performance reviews and provide coaching.

Skills

Great communication and customer service skills

Spelling, typing, and sentence structure skills

Ability to multitask and motivate others

Team player; receptive to feedback & coaching

Accountable & compassionate

Education

AS Degree in Business Administration or equivalent

Team Lead or Supervisor experience

Tools

EHR/EMR Systems

Computer

Office equipment

Job description

Call 4 Health is seeking a Team Lead to supervise day-to-day operations while ensuring employee performance and motivation. The Team Lead will handle escalated service issues and conduct performance reviews.

The ideal candidate will possess an AS Degree in Business Administration, experience in a supervisory role, and excellent communication skills. Join our dynamic team in a fast-paced call center environment.