Call Center Team Lead

Vervoe LLC; United States; On-site; USD 20,250 - 103,400; Full time

Job summary

Vervoe LLC is seeking a Call Center Supervisor to oversee customer service agents, ensuring high-quality service and satisfaction. Responsibilities include leading and developing staff, handling escalations, and managing performance metrics. Candidates should possess experience in a supervisory role within a call center and demonstrate strong leadership and problem-solving skills. The position offers a competitive salary based on experience and market standards.

Qualifications

• Experience supervising a call center or similar customer-service environment.
• Proficiency with telephone system software, CRM, and performance monitoring tools.
• High level of resilience and customer-focused mindset.

Responsibilities

• Lead, coach, and develop call center agents.
• Handle customer escalations and resolve complex issues.
• Monitor and maintain performance metrics such as call accuracy.
• Plan and schedule staff shifts to optimize productivity.
• Approve leave, monitor attendance, and manage day-to-day operations.

Skills

Strong communication skills

Leadership skills

Problem-solving skills

Ability to manage multiple tasks

Customer-centric mindset

Tools

CRM software

Performance monitoring tools

Telephone system software

Job description

Vervoe LLC is seeking a Call Center Supervisor to oversee customer service agents, ensuring high-quality service and satisfaction. Responsibilities include leading and developing staff, handling escalations, and managing performance metrics. Candidates should possess experience in a supervisory role within a call center and demonstrate strong leadership and problem-solving skills. The position offers a competitive salary based on experience and market standards.