Remote Call Center Supervisor: Lead & Elevate CX

Conduent; United States; Remote; USD 44,660 - 58,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Retirement Savings

Employee Discounts

Career Growth Opportunities

Paid Training

Paid time off

Great Work Environment

Job summary

Conduent is seeking a Call Center Supervisor to lead a dedicated team in providing high-quality customer support in the United States. The successful candidate will manage daily operations, coach agents, and utilize data insights to enhance performance, compliance, and customer satisfaction.

Key responsibilities include hiring, real-time monitoring of staff performance, and delivering constructive feedback through training sessions. Bilingual skills and experience in health and human services are preferred.

Qualifications

• Minimum of three years of call center management and supervisory experience.
• Experience using Verizon Max Agent or NICE CXone platforms.
• Ability to analyze problems and incorporate feedback.

Responsibilities

• Guide daily operations and coach team members.
• Oversee attendance and ensure performance metrics are met.
• Deliver training sessions to support agent development.

Skills

Call center management experience

Data analysis skills

Real-time performance management

Bilingual skills

MS Office Suite proficiency

Tools

Verizon Max Agent

NICE CXone

Job description

Conduent is seeking a Call Center Supervisor to lead a dedicated team in providing high-quality customer support in the United States. The successful candidate will manage daily operations, coach agents, and utilize data insights to enhance performance, compliance, and customer satisfaction.

Key responsibilities include hiring, real-time monitoring of staff performance, and delivering constructive feedback through training sessions. Bilingual skills and experience in health and human services are preferred.